Hotels near Cincy Toy Museum & Buying Center | Appointment Only, Blue Ash

Stayed here only because of a sports tournament, it was on a list of recommended options. It had an overwhelming, unpleasant smell upon entry-trying to disguise a bad smell with a floral spray. The rooms weren’t super clean. There was a remnant of something on the pullout bed’s mattress, and a child’s neon glow necklace from a prior stay. The soap dispenser was entirely empty in the shower. Called “guest services” to replace it at 6:30am (no bars of soap available) but no one answered. Went down to front desk at 6:45am, asked for it to be replaced by noon after our tournament, and had to call down again because it still hasn’t been replaced when we got back. Towels were small, thin and frayed. Air conditioner had a leaky hiss noise for 30 minutes upon turning it on. Breakfast was really disappointing to similar properties that offer free breakfast. Bananas were browning. There were only 2 tables in the breakfast area for 5 floors of families, many leaving at the same time for sports events. The outdoor “fire pit” doesn’t work…it is just for show. Overall, really disappointing, especially for a facility representing a Hilton property.

Отель хороший, очень понравился . Завтрак не плохой

I stayed at Hawthorn Suites by Wyndham and it was really great. The staff were friendly, the room was big and had everything I needed, and the free breakfast was yummy. They also had a gym and a place to do work, which was handy. I think it's a really good place to stay if you want a nice and easy time.

I have been with IHG group for several years and I have always enjoyed staying in one of your hotels. I never experienced any small issue with your brand so IHG group had always been one of my top choice whenever I planned to travel. However, I just had one of the worst experiences with one of my recent bookings, which changed my impression about IHG group and I would like to share this with you. I made my booking on September 9, 2021 at Holiday Inn Express Cincinnati North – Liberty Way for one night from 9/18/2021 to 9/19/2021. I was with my 2 kids (2 and 4 years old) and arrived at the hotel around 8:30pm after a very long drive and a full day of outdoor activities. Due to the busy schedule, the kids had not yet eaten dinner at that time. We grabbed dinner to-go and was planning on eating at the hotel after check-in. When I tried to check in, they could not find my name on the list and I was told my reservation was cancelled. The receptionist asked me if I received a call from her manager but I did not receive any call, email, nor voicemail. As far as I could tell, there was absolutely no attempts to notify me of the cancellation. I was so frustrated when I was informed the cancellation. In my previous experiences, I always received the call and they would at least transfer me to another hotel. I would not be so frustrated if I at least received an email notification so I could plan ahead. With two young kids, it is extremely important for us to be able to rely on the plans we have set. We had been counting on our room being available (otherwise what is the point of a reservation) and it was both extremely disappointing and beyond inconvenient to find out the hard way that perhaps the IHG brand was not one that we could rely on. In the end, the receptionist simply said there was nothing they could do to help me. When asked to speak with a manager, I was told there was no manager available. They made no attempts to locate a manager, no effort in trying to transfer my reservation nor did they bother to make any calls to other hotels to check availability on my behalf. I was more or less told to leave and that there was nothing they could do to help me. I had to scramble to find another hotel much further away while hungry kids were crying in the back seat and I had to pay significantly more ($200+) for a last minute room elsewhere. I am shocked that my reservation was cancelled without any notification at all, there was no manager at the hotel available to speak with me and there were no attempts made by anyone at the hotel to try and fix or ease the situation in any way.

First time at Springhill Suites in Mason. Beautiful new hotel with spacious suites. Only issue, a minor, was that the TV did not work when I arrived to my room. A call to the front desk and Isaiah quickly arrived and fixed the problem. Another shout out to both Ginny (breakfast person) and Keara (front desk). Ginny did a super job setting up and maintaining the breakfast food so there was plenty. Also, her smiling disposition made starting the work day easier. Keara friendly voice and clear effort to ensure my stay was comfortable was welcoming. Definitely recommend this hotel. BTW the Springhill Suites shares the building with Townplace Suites, so a reservation at either will yield the same excellent staff to help you.

I just returned from a week in Milford, Ohio and our team lodged at this hotel. My hotel room was very clean and spacious and I was happy to see that it had the necessary amenities that are often missing in more expensive hotels (mini-fridge, microwave, coffee maker, safe, etc.). The bathroom mirror provided excellent lighting and the shower's water pressure was PERFECT (if you have thick hair, then you know!). All in all, we were very pleased with almost every part of our stay here, but it's the super-friendly and helpful employees that really merited this 5-star rating! From the moment we arrived, we felt completely welcome, and the staff was always friendly and helpful to us. But here's what really impressed me: My teenage daughter was traveling with us and she had brought her Nintendo DS for relaxing in the evenings. Well, our flight out of Cincinnati was super-early and we had to be up at 2:30 AM to pack up and leave. In her groggy state, my daughter accidentally left her DS lying on her bed! We didn't realize it until we were almost 30 minutes from the hotel, and since we had a plane to catch, we couldn't afford to turn back. We called the hotel and they immediately went to our room and retrieved the game device and put it in safekeeping until we could work out the shipping. My daughter's DS arrived yesterday in perfect condition and I am MOST grateful to everyone who helped us with this! They all deserve a shout-out because their customer service exceeds the service of MANY of the upscale hotels I've stayed at in the past (no lie; I could tell you some stories). I hope to return to Milford again one day and I absolutely will make a point of staying here! PROS -- *Amazing hotel staff! Super friendly and so helpful! *Clean, spacious rooms *Perfect location with many nearby conveniences CONS -- *The only real negative I have to mention is the breakfast. It's not the worst I've ever had, but it's not the greatest. Honestly, I would have preferred less selection and just doing the basics better, but they are trying! Thankfully, breakfast is not a deal-breaker for me and I would 100% stay here again. (Besides, there's a breakfast restaurant right next door!)

This hotel is located just off I-71 and is very convenient to Kings Island (five minute drive; not terribly practical for walking). The front desk staff and breakfast staff were friendly and very accommodating. Kudos to the breakfast staff for not rushing guests when thing were busy at the tail end of the breakfast (10 a.m.) and even went over and above to talk to each guest to advise them it was last call. On the downside, per a sign in the bathroom, housekeeping is only offered every other day and not daily, which is part of the reason that I provided a score of four circles and not five. The rooms are clean and comfortable, with excellent HVAC (and I appreciate the user-friendly thermostat) but are a little tired and contain some oddities. There was a foot or more of space between each bed and the nightstand between them -- okay for me and my long arms (just odd), but some will find this inconvenient. The space between the one bed and the bathroom wall was extensive (odd) and a waste of space. The bathroom was clean and in good condition, except that the tub drained very slowly and water backed up during a shower. Also of note, the bottom of the tub isn't flat (slants up to both sides) -- this may be a problem for older guests who don't always have good footing in tubs (note that it's not slippery though). The inside of the bathroom door had a giant (covered the vast majority of the door) white sticker that was faded and appeared to once have some quirky, irreverent Hampton Inn message. I'm not sure what this oddity's purpose was or what it may have been covering. The design of the room is an older Hampton style that has the desk and closet done in dark wood against the outside wall. The window blind in the room was good at blocking out light, but unfortunately, a sizeable gap allowed the morning sun in to wake me up earlier than planned.