Guest User
March 27, 2025
Being a Southern Sun frequent guest I had high expectations of the Bloemfontein Southern Sun Hotel. At the reception I was met with friendly staff who were always willing to help, in line with the Southern Sun values, however, to my dismay there were no elevators in the hotel and I had to cart my suitcase from the reception throughout the hotel to the third floor climbing stairs. When I reached my room I noticed that the room was not revamped and was a bit outdated. I noticed that the shower was not cleaned properly and that there were bits of hair on the shower wall from the person who had stayed in the room before me. Overall the hygiene element did not meet my expectations and I was a bit taken aback by this as I know Southern Sun usually has a good track record with hygiene. The card sensor to and from the mall ,which was attached to the hotel, was faulty and as a female I did not appreciate that as I had gotten stuck in the mall late at night ,after going for dinner, due to the card sensor not reading my hotel card, this induces a safety risk. The breakfast in the morning was average and I was mostly indifferent to. Overall I suggest that this hotel plans a well needed revamp in the near future in order to uphold the Southern Sun brand name.