Seaside Blankenberge

We had booked an overnight stay on Friday April 14 with an "experience voucher" in the Aparthotel hotel in Blankenberge. We arrived there at 6:15 PM. There was no one at the reception. We couldn't immediately find the key box, so I called the emergency number posted at the reception. They answered there and told me they would notify someone. I then called again on the landline on the desk to say that I had found the key box and was already going to my room. What I found there was unbelievable. The bed was not made, there was still a bottle and 2 pints on the table, the used towels were still on the floor in the bathroom, the waste bin still contained hair and tissues, .... unimaginable. So it is clear that the person responsible had completely forgotten about this. Moreover, at a quarter past 6 (6:15 PM) there was no one at the reception, while the email stated that there is ALWAYS someone there until 7 PM. The hotel manager came in angry, completely upset because I had called from the desk phone. We were not welcome and had to leave the building immediately. We weren't going to get the money back either. He paid no attention to the fact that the room was dirty and the fact that he was not there at 6:15 PM, all he cared about was shouting at us to leave. I then called the police. He then arrived at the scene and tried to calm the man down. The police officer also suggested that we go to the Mercure hotel or the Ibis to see if there was a room available there... and luckily there was. What I especially want to complain about is the way in which the manager dares to be so rude in order to cover up a serious shortcoming. Unheard, unseen and unimaginable. Attached you will find the photos I took in our room at that time.

Arrived in a room that wasn't even cleaned, curtain torn and we were told to come back in 30 minutes, NO but LOL!!! BIG ******* MOUTH. 190 euros for a night for 2, it's clearly a steal for a disgusting establishment with disgusting carpets and I'm not talking about the walls!!!!

Très bien. Gérante disponible et agréable que ce soit pour répondre aux questions et conseiller avant le séjour comme pendant. Hôtel super bien situé tout est faisable à pieds port, plage, ville. Système de casier pour récupérer la clés de la chambre qui permets check in tardif. Chambre propre, entretenue. Calme on entend les bruits du couloir mais pas de chambre a chambre ce qui est très agréable. Accueil avec sachets de café et thé Très agréable.. Grande armoire. Si on veut trouver des défauts je dirai qu'il faudrait trouver un système de volets plus performant car réveillée très tôt avec la lumière du jour. Et ajouter peut être un micro onde à la réception en libre service. Il n'y a pas de parking mais le camping en conseil plusieurs, qui sont pour la plus part complet mais nous avons trouvé de la place au parking saint sebastian a quelques mètres à pieds et en plus le gardien est super gentil.( place pour 10e la journée). Parfait nous recommandons.

Grote kamer, ruimte genoeg maar superveel lawaai, zowel op de gang als in de straat, je hoort er echt alles. Niks isolatie. De kraan lekte, dus ook dat gedrup en de verwarmingsketel in badkamer hoorde je snachts ook draaien. Kortom,geen oog dichtgedaan

Acceuil super sympa et flexible. Explications efficaces. Très propre et facile d’accès. Je recommande vivement

Prachtig uitzicht, pal aan zee. Schone kamer. Gastvrije ontvangst. Royale kamer hadden wij met 2 aparte slaapkamers. Modern ingericht. Eigen keuken met koelkast, magnetron, koffiezetapparaat en waterkoker. Bedden lagen goed. Kussens aan de zachte kant