Verified traveler
August 29, 2023
Do not book here if you expect any communication.
Wish I could leave a review of the actual hotel, but we never actually got to check in. We booked two rooms for one night as it was the last of the available rooms in the vicinity - when we realized that we would be delayed arriving for check in, later than 11pm, we began trying to call and email to make check in arrangements. This was at 8:00pm. We had several people helping us trying to get through to the hotel, but it would either ring forever, or tell us that the "cell phone" had been turned off and was not accepting calls.
When I finally got someone just after 11pm, I said we had a (paid in advance) reservation and would be arriving late. The person on the phone just said "no, there are no rooms, full" . I said again, we booked and paid online. The person on the phone said "what is your booking number?" And as I looked it up, he hung up on me. I tried calling back several times (again) and no answer, so we ended up driving overnight to our destination the next day.
After reading these reviews we realized that this seems to be a common thread with the hotel, but losing nearly $600 was a life lesson unneeded during our time in the UK.