The Chatwal Boutique Hotel

Staff Service: Consistently praised for being "friendly, helpful, and accommodating" .

Stayed overnight last night and the room was ok but I expected a better standard of finish for the price. Literally just a few bit and bobs need to be sorted and it would be 5/5. Simple things like the bedside tables hadn’t been wiped, the walls in places are really tatty, do not look behind the sofa when opening a window. The bathroom is massive but again small things let it down the towel holder has come out of the wall and the walls are peeling. Breakfast, we were told there would be a selection of cheese and meats, pastries, yogurt etc, all there was were cereal, basic fruit and a few slices of salami. Anything cooked came at an extra price but when a continental breakfast is included you at least expect the basics of a continental. The staff however were absolutely lovely, the owners could do with just spending a few quid on the small jobs and it would be excellent.

The hotel is clean, the beds are comfortable and the staff were pleasant. However, it just fell short of our expectations and the descriptions on the website are rather exaggerated. This is more shabby chic than boutique! Unfinished plaster on walls and ceilings, random offcuts of carpets on walls, several things broken (blind, door knobs etc) All furniture is mix matched, leopard print chair with a pink fluffy cushions, curtains of varying lengths etc ! Signal was terrible for phone, wi-fi and TV. We were moved room but the quality didn’t improve. Location was great for both piers and attractions, but we felt like we overpaid for a hotel sold as more luxury, but really wasn’t. Google lists this as five stars. It deserves 2 or 3.