Popular Black Hawk 4-star Hotels

TOOK ME OVER 2 HOURS TO CHECK IN!!!!!! Because they charge me wrong on the upgrade!!!!! Worst hotel experience with this guy - Greg - Very rude, unprofessional and feeling he is smart and trying to take advantage on the guest. Not being helpful at all. They charge me completely wrong on our upgrade, and basically refused to correct their problem! And different front desk gave me completely different number on the upgrades and refused to take any responsibility but force you to pay! Totally horrible experience overall…. Well, here is the update, when we checked out, they charged me wrong again, totally ignored what they have promised. I even have them printed out when I’m checking in on how much they will charge at the end, and today when we checked out, they charged wrong again!!!!!! As if those two hours at check in is all wasted. DO NOT WASTE YOUR TIME AND MONEY AT THIS HORRIBLE HOTEL! They will do everything they could to rip you off.

Love Ameristar because they care for veterans. I get free slot play, my rewards for food and a great room with a great view. I have stayed here at least 10 times this year and it is definitely my go-too place for a great stay-cation experience. Highly recommended! Thanks for giving back to veterans.