We arrived at SnowHotel on 25 September and stayed for 2 nights. The check in was smooth and the ladies at the check in are helpful and friendly. The cabin was fantastic , clean and comfortable with great views. There was quite a bit of construction work going on which detracts from the beauty of the place. The ice hotel is definitely worth a visit and walk around. The king crab fishing and the hike with the huskies are highly recommended . The staff and contractors involved in both activities are professional, friendly and obviously knowledgeable in what they do. We were booked for the northern lights on 25 Sept evening. It was cloudy and raining, the forecast was minimal to zero possibility of seeing the Aurora. The driver came across as not enthusiastic about the drive, nor does she show much knowledge or professionalism. All we got from the drive IN THE RAIN was being dropped off at about 3 places where the ten of us were told to get down from the bus and try to see with our cameras if there was any Aurora in The rain and cloudy skies. We were driven to the border check point with Russia - not sure why ? - it was so bright at the check point that even amateurs like us know it’s too bright to see any Aurora there!! The whole evening and the drive was a waste of time and handled unprofessionally. We understand there is no guarantee of the Aurora at anytime. BUT surely it must be clear to the professionals running the tour ( or did we assume wrongly that they are professionals?) with the rain and cloudy weather it would be better to cancel and refund us , or offer us the tour for the next night! Overall the location is beautiful but felt that there are improvements to be made and the management could and should show some interests in the feedback provided on social media.
Excellent
75 Reviews