Best Western Roosevelt Place Hotel

Great location. Room is clean and has complete toiletries. Will come back again soon for our business trip.

service was very friendly and the overall cleanliness is very good. the bed and.pillows are especially comfortable. location is decent, just north of the interstate, near several restaurants.

Gal at front desk was complaining about how much she had to do when we checked in. Room was good bed was great, breakfast not good. BURNT HASHBROWN, OVER MICROWAVED HAM, but I liked the cheese omelet and waffle. Coffee good as well.

Great Hotel Great Location, friendly staff. I need 200 more character, so there are good restaurants within walking distance if you prefer to drive, then it's a minute to get food. Mexican food, sports bar and a culvers. I still need 200 more letters, So, I hope you get to stay there and have a relaxing stay. Bla Bla Bla happy days,

The staff was very nice and assisting, the room was clean/comfortable, the shower was warm and refreshing, the internet/TV worked so my night was relaxing, the breakfast was satisfying and the dining area was warm and inviting! BW is a go to for me, I will return!

The non smoking room smelled like a chain smoker had been living in it and had bladder control issues. Heard another guest wanting to change rooms because the deadbolt lock was broken. The clerk said a drunk guest the night before had broken it but still put them in the room without it having been fixed. If I hadn’t booked through a third party I would have just gotten a refund and went somewhere else.

I chose this hotel due to the reviews on customer service. We flew from 2 time zones away & hadn't slept the night before. We arrived at 12:30 pm & I asked if there was any way we could check in early. Harmony informed me that the rooms are not required to be available until 3pm. (which I knew) If she would have asked for my phone # & offered to text me when a room was available, that would have been 5 star service! Instead, I just received a lecture. Around 1:30 I was really getting sick from lack of sleep & called again and spoke with Manager Paul. He offered to move some things around & would be able to accommodate us. Awesome! Unfortunately, the next morning, I was awoken to very loud pounding near our room for 45 minutes & completely woke us up. I mentioned it, thinking it was work on the elevator that was on the other side, but was told by Harmony they had no idea what I was talking about. (I didn't lie!!!) The elevator was not working properly when we got there--skipping floors & taking extremely long to get to a different floor. I would have called, but the room phone wasn't working & I didn't want to wake up enough to google the phone #. The first night, we went to an expensive restaurant & put the leftovers in the fridge (one of the amenities important to me) The next afternoon, we found out the fridge was unplugged. Food no good. After the 2nd day, our trash can was full & towels used. I didn't know they didn't come into your room to clean on a multi day stay. I asked for someone to come in and clean & was told all they would do is bring fresh towels. And they were right! Wastebasket left overflowing, Etc. Good thing we were neat. I asked the front desk clerk to have the Manager get in touch with me---he hasn't yet. A very lousy experience. I happen to review travel experiences and was going to give until tomorrow for the Manager to contact me in case there were extenuating circumstances I was unaware of. I would love to hear back from someone! The room rate wasn't important to me---the service was & was the reason this hotel was chosen.

Worst hotel ever from the check in to the dirty room. Smells, can not ope window old sheets and towels. Awful! Stayed at a best western last night in another town and it was wonderful. No consistency. Never staying at a best western again. Beware of this place