Best Western Roosevelt Place Hotel

Great location. Room is clean and has complete toiletries. Will come back again soon for our business trip.

This place closed as of today! I received a cancellation notice for my 8/19 stay with no explanation or anything, just a pdf of the booking cancellation. When I called to find out what was going on, the person LIED and said the hotel was accidently overbooked! Then he said he could book another hotel for me and ran down all the low budget hotel and then came up with the Bismarck Hotel and Convention Center and was told it was a nice place. I was at work, so I said yeas to it at an overblown price. Then after work, I checked it out on TripAdvisor, just to see its location and I find out it is a dump! I don't think I can get my money back for that night, but I booked a room myself for $80 dollars less at a place with GOOD reviews. I'm very disappointed in Best Western for treating my so shabbily, when I have been a loyal customer for many years.

This seems to be a relatively new property. Check-in was easy and the desk clerk relatively friendly. The room was comfortable and clean and had decent lighting. The bathroom was fine, though it needs a bit more in the way of towel bars/hooks. The sink was tiny and set way back on the counter, which was awkward and got water all over. We appreciated the extra towels provided without asking for them. Breakfast was fine – ok choices kept stocked and the area was kept clean. There are numerous restaurants nearby as well as all of the usual suburban stores. It’s not far off the interstate and about 10 minutes to downtown Bismarck, so a nice location. There were no USB ports in the room, which was odd for a fairly new property. All in all a good stay and we’d return if we were in the area.

The staff was very nice and assisting, the room was clean/comfortable, the shower was warm and refreshing, the internet/TV worked so my night was relaxing, the breakfast was satisfying and the dining area was warm and inviting! BW is a go to for me, I will return!

The non smoking room smelled like a chain smoker had been living in it and had bladder control issues. Heard another guest wanting to change rooms because the deadbolt lock was broken. The clerk said a drunk guest the night before had broken it but still put them in the room without it having been fixed. If I hadn’t booked through a third party I would have just gotten a refund and went somewhere else.