My Place Hotel-Bismarck, ND

Very nice, comfy bed, takes pets without extra charge. Easy to access with bigger vehicles.

I checked in July 3, 2025. We asked the front desk clerk if we could order the "breakfast in bed" option that is advertised in the room. We were told that this option is not available. July 4 ask for a new washcloth. The clerk (more on her in a bit) said we had to bring the used wash cloth. She was then rude when the used cloth was presented. A front desk manager had to fix these errors. Checking out the morning of July 5. The rude clerk from the previous day was standing outside for about 45 minutes to smoke, talking to a friend, and swearing--all while ignoring the front desk. I stood at the front desk waiting to check out. I used the hobby phone to call for assistance but no one answered or came. I tossed by room keycards hoping someone would hear me. No one came. I said aloud asking if anyone worked there. A housekeeper gave me the business card. The number on the business card to call for help was the same number the front desk clerk was ignoring. I asked the front desk clerk if I could check out. She yelled at me from the parking lot. She then said she as not a mind reader. I said I was not arguing with her, I just wanted to check out. She said you are checking out. I asked for a printed receipt. After a snide comment from her, she thrust the printed receipt at me. Then she said "I hope you have the day you deserve." Per the hotel website on July 5 I then sent 2 email to the general manager asking for help, but never received a reply. Words cannot adequately describe how poorly this hotel treats guests and that management will not respond.

The room was clean. The bathtub drain backed up. We didn’t discover it until we were settled in so I didn’t say anything to avoid having to move to another room. Lightbulb out in bathroom You had to pay $7.49 for a breakfast Worst issue is the pictures showed kitchenette. But the cabinets were totally empty! Not one item was provided- no glass, no coffee cup.

The room was very nice and clean. Paint colors and drapes were gaudy. Beautiful kitchen with stove top, MW and full refrigerator with ice maker. No ice machine around. My biggest complaint is that all the kitchen cupboards and drawers are TOTALLY EMPTY! Not one cup, glass, eating or cooking utensil to be had!! So why have a kitchen?

The hotel is clean and organized. The lobby is neat and welcoming. Upon check in the gentleman told us about the lounge and amenities offered. Our room was amazing. The beds including bedding and pillows was luxurious, soft and comforting. We utilized the area to walk our dogs. Poop bags were provided. The lawn was clean and poop free. It was a busy hotel but quiet and we had a great nights sleep. The price is reasonable and affordable.

It was amazing