Copper Queen Hotel

Stay elsewhere please. Normally, I don't leave reviews unless the experience was either really good or very poor. In this case, the experience was maddening and left us shaking our heads in disbelief. The check-in and out processes at this hotel are very problematic and the manager is unbelievably rude. I own several businesses, and if I observed one of my managers talking to clients like he did, he would be terminated immediately. He is doing a disservice to the reputation of this hotel. He needs to be replaced with someone who cares about clients and knows how to speak to people with respect. His mannerisms and tone are very passive-aggressive, hostile, and condescending. People make or break any business, and this business, if it doesn't find better management, will continue to flounder. The property itself is in a great location. The hotel has potential as it is a historical building within walking distance of lots of little shops and restaurants. Even though the room was very dirty (the bathroom tub and floor were very dirty, the bathroom light was cracked, the carpet hadn’t been changed for about 15-20 years and there was dirt on the walls, light switches, and celling), I wouldn't have cared. But the rudeness of the "manager" was the last straw and prompted me to leave this review. Here’s the summary of our experience: We checked in on Friday. Saturday morning, we got up and went to Tombstone to do some sightseeing. Upon return there was a note stuck in the door. I just grabbed the note and laid it on the nightstand as I assumed it was the check-out paperwork as we were leaving the next morning. My husband and I laid down to take a nap and fell asleep. We were awakened 30 minutes later by a young girl who asked, "Didn't you get my note?" I said "Yes, but I didn't open it as I assumed it was our check out paperwork." She explained it was a note asking us to call the front desk because they had no record of us being in the room and didn't know who we were. I immediately tried to call the front desk. I called repeatedly for about 10 minutes straight, but the line was busy the entire time. Finally, someone answered and immediately put me on hold without me even having time to respond. I sat on hold for another 10 minutes. Then it sounded like someone answered and the line went dead as it was disconnected. I didn't know if it was done purposely or by accident, but it was frustrating. I redialed and it was busy again. After about 25 minutes, my husband said, "Forget it, I'll just go back down and talk to them in person." We were on the 4th floor. The hotel has an elevator; however, it wasn't working on multiple occasions when we had gone up and down the stairs because the maids kept blocking it and leaving their carts in there. This wasn't a big deal because we are both mobile and have no issues walking up or down stairs. However, if I were elderly, had an injury, etc. it would have been a big inconvenience because I wouldn't have been able to ge

We drove from Scottsdale to Bisbee for a Wedding. When checking in @ 3:00 PM. The staff was unfriendly and unprofessional. We dropped our luggage and went to the wedding. Got back to our room around Midnight, and the odor in the room was unbearable. It was some sort of Air Freshener covering up some other type of odor. My wife has Asthma and was not able to breathe while in the room. The only window in the room would not open due to the Air-conditioning unit in the Window being screwed into the frame. We tried the air conditioning to see if that would improve the air quality. After about 2 1/2 hours we had no choice but to leave the room Of course there was no one at the front desk, so we dropped the key in the key drop box and left to stay with some friends that happened to be in town as well. When our situation was brought to the attention of the Hotel, we were told there would be no refund, and that my wife's health issue was not their problem. They did offer a one-night stay in their best room midweek, but there is no chance we would ever go back to this Hotel.

Enjoyed the hotel, it was very quaint, spacious, and historic. Also, close to shops, restaurants and tours. Thanks to Angie for her help and patience with our changes in plans for arrival and recommending several things around Bisbee.

The hotel is historic and in a great location in old Bisbee. The room was comfortable and what you might expect in old hotel. The issue was upon check in we were never told that there was no hot water. Jumped in shower and got quite a surprise. Front desk person (Brandy) was fantastic in trying to get guests in the few rooms that had hot water for a shower but it really didn’t work out well. No fault of Brandy’s as she wasn’t initially told of the outage. When I asked to speak to a manager none were available and was told one would reach out. Never did. Upon checkout I asked if there would be some kind of refund as a hotel without hot water is a big deal. Front desk person said she’d check with management and again get back to us. So far this hasn’t happened and it’s been 4 days since we checked out. Based on the total non responsiveness by management we won’t be coming back.

My family of 5 stayed the night and my husband and youngest came for the day. This was such a fun and historic place to stay. We used the pool, and it was fun and clean. The beds were comfortable, and the pillows were great. We did some ghost hunting and had an awesome experience on the third floor.

We enjoyed our stay at the Copper Queen Hotel. It is a beautiful historic hotel built in 1905. The room we stayed in was recently redone in period style. It had a private bathroom with a stall shower. It had a pod coffee maker and a flat screen TV. The room was small with a full size comfortable bed. We positively loved our room!

Awful. Absolutely awful. The unfriendly purple haired waitress who asked us to stand outside AFTER we were seated was just the end of a horrible night. Unfriendly staff, uncomfortable beds, and the entire place stinks like an old sour mop. Which is pretty much the personality of the staff. You’d be better off pitching a tent than staying here.

The hotel is in Old Bisbee and is itself an historic building. The cost of the rooms is close to the Ritz but the accommodations are below Motel 8. The rooms are very very small, the beds are crap. The wiring arrangements for travel items like phones and other electronics were laughable. The USB power supply was tied under the night stand like an afterthought. The hotel help is very distant and curt. The door had an ill fitting latch that did not close properly which forced you to deadbolt it to keep it shut. They have the nerve to charge $180 and up per room for this schlock. The place is old and historic, but need not decrepit. I’ve stayed in hotels hundreds of years older in Europe and NEVER found such shoddy accommodations. DONT WASTE MONEY BOOKING AT THIS HOTEL.

A restaurant was advertised but it never opened during our 3-night stay. There was a toaster and a bread assortment available a couple of mornings, but we only found out through other guests mentioning. ... there were no plates 😳. Thursday night in the bar area seems to have been a locals favorite night with live music and food, but there was no mention of it in our hotel information. We could barely reach the controls on the air/heater device located on an upper window in our room. There is no chair in our room...zero. The carpet is so so dirty, shower hinge area is caked with who knows what. The staff was all very friendly, however, and I can only imagine the complaints they must have to handle. Unless you are interested in the history and possible ghost sightings I would give this place a hard pass until they can sort things out.