Medical Spa "Eglės sanatorija" Birštonas

Review: Widespread Mistreatment and Unprofessional Conduct at Medical SPA Eglės Sanatorija Birštonas – Elderly Guests Ignored, Staff Uncaring (July 25th) I’m writing this review after witnessing a truly upsetting experience at Medical SPA Eglės Sanatorija Birštonas on July 25th, where my elderly parents — and many others — were subjected to chaotic, disorganized, and deeply disrespectful treatment by the registration staff. My parents, both elderly and in need of clarity and care, were repeatedly sent back and forth between the registration desk and the doctor’s office without receiving any clear guidance. They were left confused, stressed, and completely unsupported. When they tried to request help or speak with a director about the situation, they were flatly denied. The registration administrator was especially rude and dismissive. She showed no patience, no empathy, and treated their reasonable questions with visible irritation. It is still unclear whether this was discrimination based on age, nationality, or simply a lack of professionalism — but the result was unacceptable. What made the situation even more troubling was that other people in line were visibly frustrated as well. We heard multiple guests complaining about how they were being treated, how disorganized everything was, and how no one seemed to care. This is not just about one bad interaction — it reflects a deeper issue in how this facility manages and trains its front-line staff. This is supposed to be a medical spa — a place of healing, care, and wellness. Instead, the experience felt bureaucratic, hostile, and emotionally draining for everyone involved. I strongly urge the management at Eglės Sanatorija Birštonas to take this seriously. Review your procedures, retrain your staff, and create systems that ensure respectful treatment of all guests — especially elderly ones. No one should ever leave a wellness center feeling worse than when they arrived. Until clear improvements are made, I cannot recommend this facility to anyone, particularly those traveling with or seeking care for older family members.

I have spent some time in the lovely amazing place . Room clean and tidy , amazing view on the spectacular river Nemunas ( 20 bucks more on the reservation if you like to get this amazing view for sure ) , buffet meals and amazing Spa with as many saunas as you like . Great coffee shop and if you go for a 3 days staying package you will get 5 , I mean five meals included. I just have to write some remarks about the very long check in process ( almost 20 min waiting , just one clerk at check in desk for the first 10 minutes ) and empty frigo bar , but two bottles of water and coffee were available for free in our room . Anyway was indeed a lovely experience, and hope to be back soon

We had the standard week long programme of five procedures a day. A large amount of other treatments are available (at extra cost) but it was hard to get the correct information as most of the staff had minimal English. It takes time to get used to the layout of the place and the effect of the treatments.The place is functional but with state of the art equipment, spotlessly clean and highly efficient. Wonderful pool complex with saunas and steam rooms. Also loved the peat wrap and various forms of massage especially the underwater one, lymph drainage leg compression and a kind of massage waterbed. However sad to say the food lets the place down. It is supposed to be holistic and to give the best conditions for health, but the canteen type meals are anything but healthy. There is a large emphasis on meat/pork with much fried food or tastelessly boiled. There is no indication of the ingredients so not good for vegetarians. The snack bar is better, with yoghurt and keffir and also black bread and cheeses, but is not always open. Surprisingly the bar with drinks and cakes and vending machines with all kinds of chocolate bars are readily available. If only fresh appetising healthy meals were more of a priority, also a more thorough way of explaining the treatments and gearing them to individual needs, the place would be perfect,

We are coming here every year. But after this time, we won't come back... Urine smell in the rooms... It's very disgusting. Too much people, in the dining room you are waiting in the long long queue to get some food. After last lunch, my little daughter 3.5y and granny was vomiting a LOT. And a lot of other inconvenience. 700e for this for 3days? I am not recommending going here.