The Westin Birmingham

It was date night and we wanted a clean place to rest and nearby as we had a time downtown. The hotel is gorgeous, checking in had it's hiccups but we worked it out. The bed was so comfortable and the comforter was heavy so I slept like a baby. The towels fit all the way around me too lol. The room was clean for the most part but getting to the room in a 4 star hotel, there were some glaring details that were obviously overlooked that made me give it a 4. Entering the elevator it was carvings all over the walls of it, I'm unsure if it could be buffed out but it's noticeable. Getting off the elevator and going to the room is where I was most concerned. The heavily stained and tattered carpet was an eyesore and took away from the hotels beauty. The shower needed some attention as well the tub, not glaring but noticeable.

Amazing valet staff! Antoinne is wonderful. Will definitely recommend this hotel when staying in the area. Thank you!

Very nice and comfortable room, staff very helpful along with valet Antoine super friendly and represents the hotel very professionally. Not sure if I will stay here again though, after checking in at 9pm was going to grab a late dinner at the restaurant after a long day of travel however the hotel HAS NO RESTAURANT. I have never in 2000 Marriott nights had a full service hotel not have a restaurant

The pillows and bed were so comfortable!! And the amenities for the shower smelt so good! It was White Tea according to the bottle! Also, the friendly staff Tim and Nicole! They were both welcoming and Tim was so great about taking great care of us with offering snacks like apples. He even gave me a water bottle when I asked about water for my water bottle. I feel nowadays great guest service is rare! So when I recognize exceptional guest service, I take the time to write a great review about the person. Tim is the man!

Antoine who helped us with the valet on our last day was SO GOOD! He was so kind, professional, and even uplifting! We have enjoyed every last interaction with the hotel staff as well. They showed us so much kindness, so much professionalism, and we are so grateful. Our maintenance man, Don, helped when we had a problem. Kevin, a security guard on our floor was so kind and caring. This trip was wonderful, and I would recommend the Westin to anyone!

Antoinne assisted us with our luggage and he was an absolute gem!! He went above and beyond to help us with our luggage, packed our cooler for us, helped zip my suitcase, and shared words of encouragement with us as we walked down to the lobby. Truly a phenomenal asset to the Westin team!