The Westin Birmingham

Son’s Backpack stolen from hotel room. Cell phone chargers stolen from hotel room. Valet lost keys to car. Thank god I took my valuables with me when we left the room for the day.

It was date night and we wanted a clean place to rest and nearby as we had a time downtown. The hotel is gorgeous, checking in had it's hiccups but we worked it out. The bed was so comfortable and the comforter was heavy so I slept like a baby. The towels fit all the way around me too lol. The room was clean for the most part but getting to the room in a 4 star hotel, there were some glaring details that were obviously overlooked that made me give it a 4. Entering the elevator it was carvings all over the walls of it, I'm unsure if it could be buffed out but it's noticeable. Getting off the elevator and going to the room is where I was most concerned. The heavily stained and tattered carpet was an eyesore and took away from the hotels beauty. The shower needed some attention as well the tub, not glaring but noticeable.

Was able to get last minute reservation when other hotel didn't work out. Friendly service all around, comfortable & quiet & clean room connected to convention center. Antoinne was great, even gave me early a.m. ride to airport. Wld stay again

Very nice and comfortable room, staff very helpful along with valet Antoine super friendly and represents the hotel very professionally. Not sure if I will stay here again though, after checking in at 9pm was going to grab a late dinner at the restaurant after a long day of travel however the hotel HAS NO RESTAURANT. I have never in 2000 Marriott nights had a full service hotel not have a restaurant

The hotel is centrally located and very decent for a 4-star property in the USD 280 / night price range. The f&b offering is limited but there are a few nice restaurants just across the street as well as a little café next door. The receptionists have been super friendly and very helpful, thanks a lot to Timothy and Jocelyne for your warm hospitality and very pleasant guest orientation!

Antoine who helped us with the valet on our last day was SO GOOD! He was so kind, professional, and even uplifting! We have enjoyed every last interaction with the hotel staff as well. They showed us so much kindness, so much professionalism, and we are so grateful. Our maintenance man, Don, helped when we had a problem. Kevin, a security guard on our floor was so kind and caring. This trip was wonderful, and I would recommend the Westin to anyone!