Holiday Inn Express & Suites Birmingham-Irondale (East)

It was basically Mid. Close to the interstate good enough for one night. They tried to do a special cinco de mayo theme breakfast, but I have to it was Ohio for me. Average across the board otherwise.

I want to talk about Holiday Inn Express & Suites. While I have enjoyed the chain in the past and even this summer, I must admit some of their locations could use an entire overhaul. There is no easy way to get them to correct an error caused on their end and frankly the use of their customer relations department is shocking. They will take your complaint as an escalation case, but you are still at the mercy of the involved location to correct the problem. The escalation dept will contact the location and try to get them to correct the issue, but it seems as if the escalation dept can only do so much. It's almost like the escalation dept needs a being higher than themselves so they can call in a complaint and receive an escalation case number in order for their client's case to get resolved. I know that sounds crazy, but I have been waiting an entire month for a refund, after multiple calls and case number assignments to the escalation dept and to the hotel. BTW, after a couple of days into the incident the hotel literally told me that the manager, who's name I will leave out, no longer works for the hotel 🤔 . However, that was not true she just didn't know how to correct the problem and error. Backing up a bit, they put an additional unauthorized charge on my credit card in their inadequate way of compensating my room. Yes, they did and that charge was for more than the original hotel stay cost. The hotel did not even tell me about that mistake which happened on the morning of our checkout as I was standing right there in front of the desk associate. The hotel manager who was responsible for kicking the can down the road in the first place should have compensated my room herself. It was she that told me that I would be compensated for the room the night before as she handed me towels to lay on the floor, instead she left it for the morning shift to correct. With no other rooms available, I stayed in a flooded room due to a leaking air conditioner. The entire carpet on the second half of the room was wet and the closer to the AC unit you got the more soaked the carpet was found to be. The hotel and area hotels were booked. The hotel knew before assigning us to this room that it was flooded because when we walked in there was a utility fan and utility cords set up to in an effort to dry out the carpet and the AC seemed to be cranked down to 50 degrees trying to help dry it out. They needed to turn off the leaking AC, extract the water, clean the carpet, and dry the carpet before assigning this room to anyone. Reservations had been made at least 2 - 3 months prior to our overnight stay in Birmingham. This chain customer escalation process is not user friendly when it comes down to taking care of customers. Every number for corporate that you call returns you to this same escalation department. So you'll never communicate with corporate. I stayed at their Holiday Inn Express & Suites Irondale location in Birmingham, Alabama on June 20, 2025. Posted

Nice hotel Hotel was clean. Beds were comfortable. It was very easy to access from the interstate.