Hotels in Lagoi, Bintan

Best hotel with the greatest service in Bintan. Location is near ferry terminal, felt like a 6 star hotel. They provide free shuttle service too. All the staff were SO POLITE and accommodating and no language barrier at all. They are very very friendly and very eager to make sure your stay is very enjoyable in every aspect. We felt so welcoming the moment we stepped in hotel grounds. Pool area was huge and room very spacious and clean. We wish we can visit every weekend if not for work commitments. It's indeed the super place to wind down, chill and relax.

I would like to thank the staff at Holiday Inn Resort for their friendliness, especially the front desk receptionist, Dhea. She patiently explained the hotel room details upon my arrival, and during my departure, she went the extra mile by assisting us in obtaining our ferry boarding passes before we reached the terminal. We are truly grateful for her outstanding service. Overall, our 3D2N stay was excellent! A couple of areas that could be improved: • The room’s fridge could be cooler. • Dinner options at the resort could be better and more variety. We had a wonderful experience and would love to return again.

Villa is large and spacious, but felt old and not well-maintained. Upon entering the villa, we were immediately greeted by many dead leaves scattered all around the pool deck and floating on the pool. Floor also felt dirty, so we wore our slippers everywhere. The shower is outdoors, which meant we had to bathe with our slippers on. Bathtub’s drainage was not working despite a technician being sent over. With the pool brightly lit at night, we could see many impurities floating around inside + I swam head on into a FROG while trying to enjoy the pool at night. Breakfast was edible but unimpressive, and the latte tasted like water. We stayed in the Deluxe Suite Villa but our villa did not match the photos online. One good point about the villa is its location - it’s the closest accommodation to Plaza Lagoi, which has some good options and marts, and Lagoi Beach, which is beautiful at sunset and very clean. Overall, would not recommend this to family and friends unless they do a major revamp/vastly improve on their maintenance.

The villa was beautiful, even better than the pictures. However, cleanliness was slightly lacking, we had sand on our toilet floor even though we did not go to the beach. Service was pretty good, quick and fast response to queries, staff were all pretty friendly as well. Three things that could be improved were management of flies, the environment (temperature, humidity) of their restaurant, as well as the breakfast selection. Whenever we had a meal in the restaurant, there were a myraid of flies flying around us and our meal, which was certainly less than appealing. The restaurant was also warm and humid. Lastly, breakfast selection were subpar at best, taste wise was average. Overall, okay stay, would consider coming back for the villa but would skip anything food and restaurant related. Side note: if you are afraid of bugs, the toilet is a huge downside to this villa as its open concept, which means bugs would be present in the toilet (there was a small worm on the toilet paper).

Went during sch holidays,hotel was clean and new furnishings, we liked the environment which was chill an We had a wonderful stay at Hotel Indigo. My room was spacious and beautifully decorated, with a comfortable bed and amenities was Secntia brand which was nice. The check-in snd check out process was seamless, service staff was great throughout as they were always greeted us with a smile, very friendly and helpful (shoutout to willy, ilman,tommy, adel & many more). We loved the hotel's pool area, and the breakfast buffet could have more live stations and variety. The location was near Plaza Lagoi & i would recommend to anyone looking for a comfortable and relaxing stay.

Service is top notch, food is delicious. Good spread for breakfast. Staff are very friendly and professional, extremely helpful especially when we are travelling with elderly. We had an in tent bbq which is a nice experience dining under the stars. Will definitely return again for a nice relaxing stay in future.

It was a perfect spot. Near Holiday Inn and Hotel Indigo. Next to Lagoi Plaza. Accessible to the beach and mall. There are e-bikes which we could rent at SGD 20 per hour. Right behind the hotel there is a HUGE lake and i mean it, HUGE. We rented the e-bike to explore the area and the lake until my e-bike battery went down to one bar. Hahaha.. But it was an awesome experience. The pool however would be good if they have a heater. It was soooooo cold.

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.

I recently stayed at Anmon Resort, and while the concept of the tent-style accommodation is quite unique and interesting, the overall experience was a bit mixed. The tent itself had a noticeable plastic smell, and when the sun was strong, it became extremely hot inside. Even with the air conditioning set to the lowest temperature, it still didn’t feel very comfortable. Another downside was that the tents are not soundproof at all, so it was quite noisy at times. Breakfast was also disappointing — the options were very limited. Basically, only fruits and eggs were edible; the rest of the food didn’t look very appealing. On the positive side, the bathroom was surprisingly spacious, which was a big plus. The service from the staff was generally good as well, friendly and attentive. Overall, the resort has an interesting concept, but there are several areas that could be improved for a more comfortable stay.

1. Well-equipped apartment. Safe, ironing equipment, umbrella, beach bag, crockery, cutleries, pot and pan and best of all – extremely comfortable bed and pillows and new air-conditioners! 2. Clean and modern interior. A few small flying insects that got into the room (inevitable due to the surrounding garden/forests and opening of doors) but thankfully, didn’t encounter any mosquitoes or ants in the apartment – what a relief! Fogging in the common areas is done twice a week – Tues and Thur late nights. Didn’t detect any unpleasant drainage smell in the toilet/shower so I’m perfectly happy with my assigned Queen Suite apartment! 3. Balcony views: (i) Block 1 is beach front apartments with full sea view (ii) Block 2 is made up of two sections: one section faces the Garden and the other section faces the Car-park (iii) Blocks 3 and 4 have either (i) Garden view - with partial sea view on highest floor) OR, (ii) Forest view – with partial sea view too on highest floor). (iv) Block 5 on the top floors have distant sea view (this block is on a slope and furthest from the reception and pool) 4. Friendly staff. My requests were attended to swiftly. 5. Private beach (shared among the 3 resorts there) is reasonably clean with fairly clear sea (there’re jelly fish warning signages). 6. Pool at Cassia is smaller but newer and cleaner than at Angsana. A new pool bar construction is currently being carried out in front of Cassia’s pool and the hoarding blocks the beautiful sea view from the infinity pool until mid Nov – what a pity! 7. Adequate breakfast spread but houseflies and birds were spotted in the restaurant – made me worry about the hygiene level 8. Various English movie channels but screen resolution was poor and images often lagged for a few seconds – makes the movie watching experience tiresome and annoying. Only the International news and Singapore channels did not suffer from lags/poor image quality 9. Some of the building and lift direction signs in the different apartment blocks are puzzling and confusing – the signs are probably very clear ONLY to the people who planned/designed them - certainly NOT easily understood by foreign guests! You need to get into the correct lifts in different buildings to reach the blocks furthest from the reception (to avoid climbing any stairs or slopes eg blocks 4 and 5). I only figured out the various sheltered linkways/correct lifts after a few trial and errors, lol! 10. Credit card is needed for room deposit during check in even if room cost was already paid in advance during online booking: 4 Million Indonesian Rupiah per apartment per night