Hotels in Lagoi, Bintan

We had such an amazing stay at Four Points by Sheraton Bintan! The staff were absolutely incredible—so warm, cheerful and genuinely caring from the moment we arrived. The sweetest surprise was the beautiful birthday room décor for my daughter; it made her feel so special and created a memory we’ll never forget! The hotel was sparkling clean, the food was delicious (especially breakfast!), and the beachfront location in Lagoi Bay was just perfect for a fun and relaxing getaway. With fantastic service, great vibes and such thoughtful touches, this hotel truly exceeded our expectations—we can’t wait to come back!

Villa is large and spacious, but felt old and not well-maintained. Upon entering the villa, we were immediately greeted by many dead leaves scattered all around the pool deck and floating on the pool. Floor also felt dirty, so we wore our slippers everywhere. The shower is outdoors, which meant we had to bathe with our slippers on. Bathtub’s drainage was not working despite a technician being sent over. With the pool brightly lit at night, we could see many impurities floating around inside + I swam head on into a FROG while trying to enjoy the pool at night. Breakfast was edible but unimpressive, and the latte tasted like water. We stayed in the Deluxe Suite Villa but our villa did not match the photos online. One good point about the villa is its location - it’s the closest accommodation to Plaza Lagoi, which has some good options and marts, and Lagoi Beach, which is beautiful at sunset and very clean. Overall, would not recommend this to family and friends unless they do a major revamp/vastly improve on their maintenance.

Quiet and peaceful place. Room is very spacious and clean. Bathroom is exceptionally impressive! Cosy for families, great place for short getaway. Not many activities to choose from - archery / kayaking / ATV.. But they do have 4hr / 6hr day tours. Food wise - quality is ok; not many options.. as there's one and only Legenda Cafe. We had BBQ cooked by a chef by the beach and the experience was good - Can't have such an experience in Sg 😂 Breakfast was fantastic on Sunday morning - wide spread with Nasi Lemak (very yummy esp with the spicy sambal) / Fried Noodles / Congee / Egg station / Hashbrowns / Sausages / Jamu juice / cakes and fruits etc.. But disappointing on Monday morning - spread is limited, but we can order from the menu - food only came after more than 30mins. Room for improvement on that - especially when there's limited time for breakfast, food should be served fast; if not then just stick to buffet style. Overall, service is good. Spa massage and body scrub is ok too. Will visit again!

Hotel was clean and located in the Lagoi resort area which is where we wanted to be, however the hotel seems old, the gym was a sad excuse with just dumbbells, order food at the rooftop cafe, quiet flavourless, service was good despite the hotel being empty but was still asked to check in at 3pm or pay IDR200k luckily this was not much of an issue as we had activities arranged, that said the room was comfortable enough however the AC stopped working the last night I was there and didn’t come on again causing me to lose sleep.

From check in to check out, the service and hospitality of the hotel has been truly wonderful. The staff were warm and accommodating, helping us with special requests on food, late check out and other queries. Special shout out to Ilham at Sugarbeats who served us over 2 days! The hotel was also beautiful with the beach and water features in their landscaping. Every one of our rooms faced the beach and made this holiday feel very relaxed and lovely. Only downside was that slots for their spa was very quickly booked up, so do make a booking request as soon as you can.

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Service is top notch, food is delicious. Good spread for breakfast. Staff are very friendly and professional, extremely helpful especially when we are travelling with elderly. We had an in tent bbq which is a nice experience dining under the stars. Will definitely return again for a nice relaxing stay in future.

Good place for family and children with the pool and activities available. We kayaked (complimentary 15 mins), rented bicycle and 3 wheel scooter. But did not take the float as we were not allowed to bring it to the other side of pool nearer to hotel.  Did not realise there are 2 ferry terminals and went to Tanjung Pinang one which is 1hr 15 min away. The bandar b one is only 5 mins away so do check.  Shuttle service around resort was efficient.  Massage slots were difficult to book so pre book in advance and make sure they booked correctly. Overall a comfortable glamping experience.

1. Well-equipped apartment. Safe, ironing equipment, umbrella, beach bag, crockery, cutleries, pot and pan and best of all – extremely comfortable bed and pillows and new air-conditioners! 2. Clean and modern interior. A few small flying insects that got into the room (inevitable due to the surrounding garden/forests and opening of doors) but thankfully, didn’t encounter any mosquitoes or ants in the apartment – what a relief! Fogging in the common areas is done twice a week – Tues and Thur late nights. Didn’t detect any unpleasant drainage smell in the toilet/shower so I’m perfectly happy with my assigned Queen Suite apartment! 3. Balcony views: (i) Block 1 is beach front apartments with full sea view (ii) Block 2 is made up of two sections: one section faces the Garden and the other section faces the Car-park (iii) Blocks 3 and 4 have either (i) Garden view - with partial sea view on highest floor) OR, (ii) Forest view – with partial sea view too on highest floor). (iv) Block 5 on the top floors have distant sea view (this block is on a slope and furthest from the reception and pool) 4. Friendly staff. My requests were attended to swiftly. 5. Private beach (shared among the 3 resorts there) is reasonably clean with fairly clear sea (there’re jelly fish warning signages). 6. Pool at Cassia is smaller but newer and cleaner than at Angsana. A new pool bar construction is currently being carried out in front of Cassia’s pool and the hoarding blocks the beautiful sea view from the infinity pool until mid Nov – what a pity! 7. Adequate breakfast spread but houseflies and birds were spotted in the restaurant – made me worry about the hygiene level 8. Various English movie channels but screen resolution was poor and images often lagged for a few seconds – makes the movie watching experience tiresome and annoying. Only the International news and Singapore channels did not suffer from lags/poor image quality 9. Some of the building and lift direction signs in the different apartment blocks are puzzling and confusing – the signs are probably very clear ONLY to the people who planned/designed them - certainly NOT easily understood by foreign guests! You need to get into the correct lifts in different buildings to reach the blocks furthest from the reception (to avoid climbing any stairs or slopes eg blocks 4 and 5). I only figured out the various sheltered linkways/correct lifts after a few trial and errors, lol! 10. Credit card is needed for room deposit during check in even if room cost was already paid in advance during online booking: 4 Million Indonesian Rupiah per apartment per night

It was an unforgettable experience and excellent service throughout our stay. Staffs are cheerful, and constantly checking if we are comfortable with the facilities and services. We felt pamper throughout our 3 days in the property. The property may seem abit old but the staffs service were excellent. We certainly be back again soon.