I stayed at this hotel from July 7–10, and this was one of the worst hotel experiences I’ve had. The hotel is old and poorly maintained. The furniture in my room was chipped and damaged, the balcony was filthy, and the balcony door was covered with what appeared to be mold. The room was clearly not cleaned or maintained to an acceptable standard. I requested housekeeping during my stay, only to be told that rooms are not cleaned until after guests check out. This policy was never explained to me at check-in. In fact, the front desk associate failed to explain anything about the hotel, including its policies, amenities, hours of operation, or even where the elevator was located. Her customer service was unprofessional and unacceptable. The overall attitude of the staff was just as disappointing. Employees were unfriendly, unwelcoming, and rarely acknowledged guests. A simple greeting or smile seemed to be too much to expect. To make matters worse, I was told my full $100 security deposit would be refunded, but only $96 was returned to my card. No one provided an explanation for the missing $4. This hotel fell far below even basic expectations for cleanliness, customer service, and communication. I would not stay here again, nor would I recommend it to anyone. My overall rating is 2 out of 10.
