Kelly Inn Billings

This hotel exceeds expectations in every way! From the seamless professionalism at check-in to the spacious, beautifully decorated rooms, every detail is thoughtfully curated. The complimentary high-quality amenities and the delicious breakfast add to the overall exceptional experience. I would absolutely stay here again and highly recommend it to anyone looking for top-tier hospitality.  Well done team!

Very clean and nice hotel

Only bad thing was while eating breakfast found a hair in my food. Told front desk and the lady seamed not concerned.

I got a handy cap room. When I entered the room I could see ink marks on the sheet. Upon closer inspection I could see hair on my sheet. I pulled down the sheet and there was a pea mark so I moved that sheet and right below it in the same area was another pea mark in same area. When I looked under that sheet there was a mark in the same area on the bed pad. I went and told the clerks and she said the maids were gone so if I wanted the bedding changed I would have to do it myself. She would not give me the clean bedding until I brought the dirty bedding back. Upon bringing them back she said we mark our sheets and that was the ink. I had to show her the ink marks and she said that is how we mark our sheets. There was a mark on the bottom of the sheet with a k and she tried to tell me that the ink scribbles at the top of the sheet was also your mark. After telling her a few times mind you she said ok. I do not like being called a liar. Here I am with a cane and arthritis in my hands and threw out my body I made the bed with grate amount of pain. The manager gave my the room the next day free of charge. After a few days of pain and great discomfort I survived my stay.

The gentleman working at check in wasn’t at all friendly. Granted, it was late evening and he mentioned he had to work all night, but not so much as a hello…just kept typing and said “yes?” They must have trouble with vehicles in the parking lot (another review indicated their car was broken into), because the license plate number is *required,* and when I asked if I could give a good description rather than go back to the end of the parking lot in the rain with my young kid, the guy at the front desk said no, it’s required “just in case.” Just in case of what? I have stayed hundreds of nights in hotels and this is the very first time I've been required to give my plate info. I said “have a good night” on our way past the desk to our room and he didn’t even look up. The hallways were LOUD getting to our room (about 10pm). It’s 11:30pm as I write this and doors are slamming constantly and someone running up and down the hallway. My son really needed a bath tonight after a long travel day, but after finding a dead bug in the bathtub I wiped him down and got him ready for bed instead, just finally getting him to sleep because of the noise. Such a bummer of a night. Breakfast Saturday morning was bizarre. The food was fine, but I don’t know if the breakfast lady was having a bad day or what…she was terrible to several guests. Instead of just saying “excuse me” to a couple of young girls getting breakfast, she yelled loudly “HOT PLATE THERE ARE PEOPLE IN MY WAY HOT PLATE” and then when no one knew what she was talking about (because there literally isn’t a hot plate), she yelled loudly “THERE IS A PLATE AND KIDS IN MY WAY.” We said “girls can you step over here” to the kids that were standing there filling their plates, they moved, and the woman continued to talk about how people were in her way she dumped french toast sticks into a bin. It was so incredibly rude. A calm (and quiet?!) “excuse me girls, I need to set this down” would have gone a long way and not made anyone feel like an inconvenience. A few minutes later the same woman loudly chastised a man for not using the correct tongs when all of the utensils are in the same sticky canister instead of by the pans they go with. How anyone would know what utensil goes with what is beyond me. The eggs were empty the whole time we were at breakfast and finally a lady asked about them and the reply was an exasperated “they’re in the microwave you have to be patient.” It was empty for at least 20 minutes because there were never any eggs while we were there. Everyone in the room was shocked at her attitude and behavior, and nearly every seat was full. She needs some training in working with people or maybe a different job at the hotel. It’s been a full week and we’re still talking about how rude she was! Clearly some people have had a much different experience here, and that’s great. Based on the genuine replies here from the manager, I don’t think our experience is the norm, nor her expectation. Unf

A very friendly pet place. Great grass areas around the place to take your pets. Love having a 1st floor room with outside exits from room. Nice pool to relax in. Front desk very professional. Good breakfast served.