Alila Ventana Big Sur, All Inclusive Adults Only

The location offers a stunning view amidst the forest and ocean. Guests appreciate the luxurious rooms, personalized service, and cleanliness. However, no specific disadvantages were mentioned.

This was my second visit to this property and considerably a less enjoyable experience going in the guest permutation of siblings traveling together than when I went on my own. I found out shortly before arriving that the hotel is a King suite only property. As an Ambassador with Marriott and Globalist with Hyatt, I have a lot of hotel stays under my belt and this is the first time I've come across this limitation. Well, no worries I thought as my Hyatt Concierge put in a request for a room with a sofabed, worst case scenario is that I'll just sleep on a regular sofa. How wrong I was. Not only did I not get a room with a sofabed, but the room we were allocated to, the Vista Hot Tub suite, did not have a sofa at all. Nor were trundle beds offered. I slept on the floor for two nights and it was as uncomfortable as it sounds. Restaurant: I got bored with the menu faster on this trip than the previous one - dishes didn't seem to change at all over the course of the stay. Food quality however was good. It is now harder to see when a shuttle has arrived to pick up guests from the restaurant as the shuttle doesn't come close to the door anymore. There are children at lunch and families tended to be pretty respectful of the hushed voices type of environment with the exception of the last lunch where we were seated next to a family with a screaming toddler and verbose young child who both had phlegmy sounding coughs. Near the end of our meal, the young child left his table and came right up to me at our table to cough his phlegm ridden cough all over me. I looked at his mother pleadingly to remove her child from my personal space, alas she did not care. Ah well I thought, at least we're outside so I probably won't get sick. Yet again, I was wrong and woke up unwell the next day with phlegmy cough in force a few days after that. I stayed at Alila Ventana for three days and was sick for almost two weeks afterwards. Spa: Katie looked after us for both of our treatments and she was an absolute delight. Full of positive energy, proactivity about guest needs and a wonderful host. Massages were good though the craniosacral therapy was an unexpected experience. I had been instructed to wear yoga clothes and recalled from my last craniosacral therapy here that there was lots of rocking. Well the therapist requested I undress so he could use oil. I didn't remember oil used at all at my last one and it went against the instruction to wear yoga type clothing so I queried that he had it noted that I was there for craniosacral therapy and he assured me that's what he had noted. Well my brother and I got what seemed like regular massages that were nothing like craniosacral therapy I've had in the past and yoga outfits were not required so I have no idea what was up with that. There is no longer an opportunity to create bath soak bags to take back to your room which I really enjoyed last time - I understand that the reason for canning the offering

Such a pleasure to go to a Hotel that treats the 4 legged guests with such extraordinary care! We go here for Staycations. Super staff!! The food is EXCEPTIONAL and the wait staff are absolutely amazing! Big Sur is very special and such a treat to go there. They always charge our cars and they even have a bunch of Superchargers there!