The Alila Ventana Big Sur is a very special place. The staff provides friendly and impeccable service. We felt so taken care of while we were there. We thoroughly enjoyed the record player in the room as well as the cozy fireplace. In addition, the location and views are stunning, no matter which direction you look. We were upgraded to a hot tub room, so having our own private Jacuzzi on the balcony was amazing, especially since it was cold and rainy the first two days we were there. We also enjoyed the infinity hot tub that faced the redwoods and the Japanese hot tub, especially at night for stargazing while soaking. We took advantage of the sauna, too. The rooms had thick cozy robes and fluffy bath towels. The beds were incredibly comfortable; we slept great. This is definitely one of those choose-your-own adventure properties. You can be very active by going on hikes, swimming, working out at the gym, taking art classes, etc., or you can just curl up with a book in a hammock, by the pool or on the balcony of your room. All meals are included with the price of the room. The only additional charges are for alcoholic beverages and tipping on those. Otherwise, everything is included, including tips for the valet, bellhops, restaurant servers, etc. They also offer many free activities, which we enjoyed, as well as some that incur an additional fee. We did not do any of the paid activities, but some folks that we met during our visit did and said they enjoyed them immensely (e.g., axe throwing). I highly recommend this place, especially if you have a stash of Hyatt points and can book that way. It’s totally worth using your points for a stay here, especially if you are celebrating a special occasion.