Timber Haven Lodge

Unfortunately, our experience was not as enjoyable as we had hoped due to several issues that significantly impacted our trip. Upon arrival, we had to spend approximately 45 minutes shoveling snow out of the parking spot and driveway using only a garden shovel that was on-site. This was frustrating, as we expected to be able to settle in and start our vacation, not immediately have to clear the area ourselves. A proper snow shovel or pre-arrival maintenance of the driveway would have been greatly appreciated. The most concerning issue was the bathroom plumbing. Every flush of the toilet resulted in water backing up into the shower, leaving inches of dirty water behind. This made the bathroom nearly unusable and extremely unsanitary. Additionally, there were only two bath towels provided with no bath mats or hand towels, and the bathroom itself was not properly cleaned—dirty walls and shower residue suggested a lack of maintenance. I did not feel comfortable using the shower because of this. Several amenities listed in the Airbnb description were not actually available, including a hair dryer and a microwave. These are basic items that we had expected to be provided based on the listing, and their absence was inconvenient. We were particularly disappointed with the kitchen situation, as we had planned to cook meals during our stay but found it lacking basic essentials. There was no dish soap for basic cleaning, and essential seasonings like salt and pepper were missing. Additionally, we noticed that either there was no smoke detector or it was nonfunctional, as the kitchen became smoky while cooking, and the kitchen ventilator was also not working. The smoke detector did not appear to work either. The living area was another major issue. The listing mentioned a "queen pull-out sofa," but there was nothing equivalent to that. The seating in the living room was incredibly uncomfortable to lay on, making it unusable as an actual sleeping option. Additionally, the curtains did not fully close, which left us feeling like we lacked privacy in the space. Adding proper curtains and even some extra throw blankets or pillows would make the area feel more inviting and functional. Additionally, while there was an on-site spa, it was completely unavailable due to the snow and appeared to be unmaintained. This was disappointing, as we had hoped to use it during our stay.