Touchwood Resort Bhopal

Excellent property good food and all amenities are good but trouble to find property in google map.

Place was beautiful, and had an amazing view, but there service was not the same as it cost. The food was good, but, the service was lacking a LOT! The Food took time to arrive and so did the bill. As well as the plates and bowlers or cracked and chipped. Place can be a lot better if the service improves.

My recent stay at this resort was marred by incredibly disappointing services, overshadowing what could have been a pleasant experience. While the property itself had potential, the numerous service failures left me feeling frustrated and unsatisfied. Allow me to elaborate on the shortcomings that tarnished an otherwise nice stay. One of the most significant issues we encountered was the abysmal breakfast service. We were left waiting for a staggering hour before our breakfast was served. This level of delay is simply unacceptable and shows a lack of respect for guests' time and their hunger in the morning. It significantly impacted our plans for the day and left us feeling agitated. Adding to the frustration, there were no intercoms available in the rooms to request service or communicate with the staff. This made it incredibly inconvenient to address any concerns or make simple requests. Basic amenities like intercoms should be standard in any decent resort, but unfortunately, they were sorely lacking here. To make matters worse, the resort charges guests for drinking water beyond the first two bottles provided. This seemed incredibly unfair, as it should be a basic expectation that guests receive complimentary water throughout their stay. It felt like an unnecessary money-grab, and it left a sour taste in our mouths. Perhaps the most disappointing aspect of our experience was the apathetic attitude displayed by the owner. When we brought the delay in service to their attention, they appeared disinterested and couldn't be bothered to address our grievances. Their lack of empathy and willingness to resolve the issues demonstrated a severe lack of customer service focus and left us feeling unheard and disregarded. It is disheartening to reflect on our stay at this resort, as it had the potential to be a truly enjoyable experience. However, the poor services, excessive waiting times, absence of intercoms, and disappointing interactions with the owner overshadowed any positive aspects. I would caution future guests to consider these shortcomings before deciding to stay here, as the service deficiencies greatly detract from an otherwise promising establishment.