Hotel del Flores

Wonderful authentic hotel with an intriguing ambiance of a historical Beverly Hills mansion ; great staff and an excellent service.Also the proximity of the city centre and the location which is a prime location in Beverly Hills , is truly excellent ...

Checked in about 2 on a Thursday afternoon it's older building but very cute great location. My issue was with the lil girl checking me in she was on her phone the whole time not friendly very rude and very rushed she seemed as if she didn't wanna be there 😒. Came down to ask if there was wifi code and she said very rudly didn't I give you the code so I just walked off. Left had a bite to eat came back there was another lady at the front desk very nice always had a smile and said hi or by when I was coming or going very nice lady sorry can't Remember if it was Alisha or Ashley but who ever she always had a smile on her face. I had a room with my own bathroom which was great I will come back again when in Beverly hills for work but I will check in later next time to avoid the morning girl..

I stayed long-term at HDF for 16 weeks from 5-2 - 8/22/2022. I had to check out due to financial issues and the hotel extended a 90-day storage courtesy for my boxes, as I have been in a lengthy transition. When I picked up my items on Day 87 on 10/30/2022 (Sunday), I wasn't too surprised to see several of my luxury items stolen (5 bags, 2 wallets, 2 sunglasses, and even a pair of desk scissors). I was falsely informed by Kathy, the weekend front desk clerk, on 10/22 (Saturday) that there were cameras where my boxes were stored and that nobody was going through them. When I discovered my items were stolen upon pick-up, her guilty body language (several long pauses and avoiding eye contact) was a dead giveaway that she was involved with Gloria, the Central American housekeeper who works on Sundays with her two daughters. It was clear that the theft occurred on a Sunday when both of them were working together, as I know the Saturday housekeeper was not involved and had always been suspicious about Gloria. Most likely the stealing occurred between 10 AM-4 PM on 8/28, as it was the earliest Sunday after my checkout the previous Monday on 8/22 and the hours when both Kathy and Gloria were working. There is no physical evidence, but it is evident that these two thieves were the culprits. After filing a report with the Beverly Hills Police, I spoke with Kathy to clarify the matter about the cameras and she immediately got defensive, knowing she had changed her story about the cameras. I shot back that I know it was her and Gloria who stole my items and she freaked out before hanging up on me. With the stolen items valued at over $6,000 total, this crime is classified as a felony due to it exceeding $5,000 in stolen property. Of course, the hotel maintains that it is not their responsibility that an unjust theft occurred. I was even told by the evening front desk clerk that "nobody here steals." Well, it is a fact that two thieves work at this property and have absolutely no qualms about stealing from their guests.

Do not go here. It may be cheap financially but that’s exactly what you’re going to get. It’s so cheap it’s unsafe and unsanitary. There were stains on our pillows and sheets, odors leaking from the toilet bowl cover that didn’t fit, numerous missing lights, rust in the tub and on the light switch which could lead to infection and electrocution, broken furniture, and so on. On top of all this, the hotel staff was rude and unhelpful. When asked to speak with a manager, there was “never” one available which seemed like an easy out for how often I’m sure they get these complaints. Please if you are going to Beverly Hills, actually experience the beauty of it and stay somewhere else.