The Peninsula Beverly Hills

Çok iyi

服務：服務很棒很不錯

There is a very comfortable sunbathing pool on the top of the peninsula in Beverly Hills. The gym is open and very bright on the roof. The room is of good size, but there is no balcony. It is located near the Golden Triangle area and it takes only 20 minutes to walk to the famous shopping street.

I booked a basic room, which was small, French-style, and relatively new. There was no coffee machine, but a tea kettle was provided. The pillowcases with embroidered initials were a bit novel. The enthusiasm of the service staff depended on the tip and the dress, which was a typical Beverly style.

I can't imagine this is the Peninsula Beverly! One of the best hotels in Los Angeles! I won't talk about how dirty the shower head is, how much dust there is on the hair dryer, and how much hair is under the sofa. I was changed to another room on the last day. I endured it. I really can't stand the money. The $600 pre-authorization has not been unfrozen for me so far, and my consumption amount was swiped on top of that. To this day, they still don't admit this. I am determined to get the $600 back. Let me give you the most sincere and direct reminder: on the day of checkout, the first bill showed a consumption that did not belong to us, and three charges for extra beds that should not have appeared (there was no extra bed at all). After I raised it, all of them were cancelled and said they were wrong. I thought it was over. Later, I received crazy bank reminders, swiping 400, returning 40, swiping 21, a consumption of more than 300 US dollars was repeated countless times like this. I went to the front desk to ask, and he said sorry that the staff kept swiping the wrong amount (are they not good at math). I was fine with all this, I just had to be patient and finally get it right. However, on the first day after I got home, I received the bank statements for the two swipes. I called the bank to ask if the 600 pre-authorization was unfrozen, but the bank said it was not unfrozen. I have been contacting Ctrip for almost four days, and each time a different employee helped me handle it. The conclusion they came to was that the hotel had nothing to do. The 300+ consumption was also deducted from the 600, and the rest was unfrozen. Is that 95588? Such a simple thing was messed up by one of the best cities in the United States, Los Angeles, and one of the best hotels, The Peninsula Beverly Hills. I have nothing to say! My heart is uncomfortable.

Facilities: Great! Although it is an old hotel, the quality of the Peninsula has always been online! Hygiene: Very good! The room, bathroom and bedding are very clean and tidy Environment: Luxurious and elegant, every detail of the hotel shows luxury and nobility Service: Perfect! All hotel service staff are very warm and friendly, and will politely address the guests. The house car service is also perfect, and they also carefully give the guests a pillowcase with their initials! Everything is a surprise! The Peninsula is definitely the best luxury hotel in Los Angeles, everything makes people feel perfect! I will stay here again when I come to Los Angeles in the future!