Crystal by Morpho Goa Villagio Resort

Terrible experience ever. Dirty rooms...poor lighting and foul smell in the bathroom. The rooms felt damp and stinky. Absolute disaster. Resort was totally under staffed. Only 2 guys at the reception who didn't knew their job well. We need a full refund as early as possible. Or else we will have to take a legal action

We took package (I.e 2 adults and two children ,includes 2 nights and 2 days ) which comprises of free breakfast, free lunch/dinner buffet coupons. What is Good: Ambience is Good breakfast was ok to have What is Bad: Everything else is pathetic 1. Rooms are not Clean/hygiene 2.service is not Good 3. Food quality is not Good , looks like they are storing the leftover in fridge and serving the same next day. 4. Swimming pool water is not cleaned regularly 5. hospitality was not good ( i dont recommend this hotel except for taking pictures ). First day after checkin, we went to have lunch around 1:30 PM. Since it is buffet we thought they will serve various of dishes. But, to our surprise all the vessels are empty. When we asked the incharge about why the buffet is not prepared yet. They said that they are not aware of the checkins, this is really irresponsible behaviour from them. they made us to wait for almost 3 hours to cook for us instead of buffet. There were around 4 children’s in our group and were starving till 4pm. Finally they gave us food around 4PM, instead of buffet they served us white rice, chicken gravy, dal, paneer masala. The resort people almost served us same menu( rice, chicken gravy, dal and paneer masala ) almost for all 2 days lunch/dinner buffet. And to our surprise they did not even served any starters items and desserts. Serving one or two items they are calling as buffet, literally they have changed the meaning of the buffet. And during our last day of checkout , we mentioned them to prepare the food by 1PM, as we need to board the train at 3:30PM. Again to our surprise even after 1PM the food was not ready, even though we informed them in advance. And they served the food which is leftover in previous day dinner. Since we were in hurry, we did not argue and left without eating much. Basically, they are taking advantage of customer situation and promoting packages with false promises.

Had an excellent stay @Crystal by Morpho Goa Villagio Resort. Thanks to the entire staff for making our trip comfortable. All were polite and helpful. Special thanks to Mr. Virender Singh for his hospitality.

We had a comfortable stay at this property. The hotel is good, nice big rooms. Neat and clean. The overall hygiene maintained at the property is excellent. Good service. Staff is helpful, they made our stay hassle free. Food is delicious, especially the breakfast with live dosa & omelette counter. The in room service is fast.

The resort is really nice, we enjoyed our stay and had a lovely time. Friendly staff, good food and great ambience. Most importantly, the rooms are clean & tidy. Would love to visit again ......!

Thank you Morpho Goa Villagio for great hospitality and service. Room was neat and clean with all amenities. Breakfast was pretty good with live station for Omelette and Dosa. Staff was very cordial and helpful starting from check in to Restaurant. Would visit again, Special thanks to Virender and Sharad.