Quality Inn Spring Mills - Martinsburg North

Everything about this stay was unpleasant. I paid full price to stay in a hotel that’s under construction, everything was just one big false advertisement. Not one employee had on a uniform. Breakfast was old like they recycle it from the previous day, it seems like they’re just going to the Costco and buying things instead of ordering from Sysco They’re literally using Styrofoam plates for hot waffles. No pool chairs I was told to sit on the ground, no W/D, EVERYTHING was dirty!!! On my way back to my room, I was berated by the evening front desk clerk about where I was going with my dog and that I was not allowed on the third floor. The second night I was questioned again by the same person about where I was coming from. I was woken by the people who run the place because they were arguing outside of the door to my room in a foreign language. ( very unsettling) The people that run the place are not native to the USA because there’s a huge language barrier as well as sanitary differences. One person‘s clean may not be another person‘s clean, and some people are okay with eating food that flies land on it, but not I. The $100 deposit that I paid for was NOT refunded to me probably because I called corporate. If you do bring something to the franchise holders attention he will make excuses and not take accountability.

Check in staff unfriendly. Breakfast just ok.

Don’t stay here Where to start! They first put us in a room that smelled of cigarette smoke & pee, it was obvious someone had been staying in the room still! Check-in at the desk was dismal, no one there for at least 5 minutes and when someone did show up they were on their personal cell phone. There were no waste baskets in the room, manager said they were upgrading the hotel and all the baskets were thrown out!! When I tried to call the front desk the phone had no cord! The manager brought a cord in, but now the phone was flashing a large red light, that was distracting through the night. Breakfast was another joke! They ran out of coffee before 9AM, 1 container of milk which we borrowed from the cereal section! It was also only 2%, no other milk to be found. There were only two small container of butter for waffles and/ or your toast, 1 bagel, no danish. I can go on but you get the point. I’d like to know what happened to the “quality” in quality inn? It’s far from the commercials you see on TV!