Little Switzerland Resort by Dream Resorts

Little Switzerland Resort is a splendid getaway location for a long weekend or longer stay. Nestled amidst breathtaking mountains, the resort offers a hotel and self catering chalets. The following features are commendable: 1. Exceptional food (halaal friendly). The dinner buffet is varied and flavourful. Chef Robert went above and beyond to be mindful of halaal friendly and vegetarian patrons, ensuring something was on offer each night. Thank you, Chef! 2. Rooms - with underfloor heating, the rooms were always warm and inviting. 3. Activities - a range of activities are on offer and well managed. Staff at each activity post are well-trained and friendly. Shout out to the go-karting team! Several trails are available and well marked. 4. Evening activities are well organized and foster a sense of community amongst the visitors and staff, thank you Gerhard for memorable game nights! 5. Horses: the horses on the property are well cared for and have a large area to roam free. This is conducive to their wellbeing and heartwarming for guests to see. Suggested areas of improvement: 1. Spa - more than one therapist is recommended to accommodate couple massages and efficiency 2. Putt putt cours3 - the course can be upgraded, particularly to fix the putting mat on the course 3. Aviary - unless used for animal rehabilitation, the aviary is a small feature on the resort that can be removed to allow the few birds caged there to be as free as the horses.

We stopped over on the way back from the north coast and really enjoyed our stay, we last stayed here in the early 2000’s and it’s as good as I remember it being then, from the guards the gate to check in and all the staff in between the service was amazing with a smile on everyone’s faces. We ate supper at the restaurant twice and enjoyed the food. We did a hike which was well marked and challenging with the views. We stayed in a self catering unit 114 which was well appointed and clean. We enjoyed our stay and would stay there again.

The setting is beautiful and the facilities well-maintained. We stayed in a pet-friendly chalet which was slightly dated but splotless and had everything needed for a comfortable stay. There were many activities to keep us busy despite the wet weather. The walking trails were a high-light (a good mix of challenging and enjoyment). The food at the hotel was delicious and nothing was too much for the friendly staff. The short 3 hour drive from Joburg is another reason we will definitely be back!

Wonderful Amazing stay

There were a number of things I raised with reception and manager in duty at checkout. 1. Both dinners I have T-Bone steak and then the Rump steak. Both times I asked for medium and they came more than well done actually burned. The T-Bone was thin and barely had any fillet on the fillet side of bone. The other side of bone had a much larger fat section that normal. 2. Night 1, After dinner I got my bill and I added a tip and charged it to my room. The waitress had the cheek to come to me and ask me to pay the top to her in cash! 3. On the first night I received a wattsapp from reception reminding me of dinner time and breakfast times for the following day. This was fine but at the bar on the first night we had a drink with people we met and it was clear that staff were wanting us to leave and go to dinner and this was only 18.30. The second day I received a wattsapp from reception saying we must go and eat dinner in the bar. I replied saying why and she didn't say anything but later replied to say it was fine we could have dinner in the restaurant upstairs. This was very odd, it's not very comfortable having dinner in a bar with two big TVs playing. This leads to high tea... Well I wattsapp reception and they say yes high tea is at 15.00 so we go down for it and the staff have no idea that they do high tea. They actually had to ask reception who insisted there was high tea but nothing was out. The waitress then checked with the kitchen who told her it would be chocolate biscuits and she then brings out stale white biscuits... During this time one of your staff who looked like a maintenance guy was sitting in the bar kept changing the sports channels to watch what he wanted to watch. Everytime I got interested in the football game playing he changed to something else. This happened 4 times, he clearly and the bar tender and waitress didn't care to think that there were paying customers. They shouldn't in any case be watching TV that is for the guests. Bed bugs! Not great but I do understand that in an old lodge the mattresses do get bedbugs but that must be treated. Both my wife and I left with lots of little bites from the bedbugs. Checkout was a disaster.... In prior emails having joined the Dream holiday club I was told in an email from your staff that I will get 10% off my drinks. This did not happen and I complained and eventually after back and forth with the manager I got the 10% off but guess what... The charges me someone else's bill. They then notice after I have paid and we have to do it all over again... I told them my complaints and they didn't seems to care one bit. Because we were with friends at dinner I didn't want to complain at the table as not to ruin the Valentine's holiday for us all. So I brought it up with reception at the end. The room does need some basic maintenance as well but that's not a big issue for me but the rest is. Please let me know how you can remindy this situation, I spent a lot of money ta

Wonderful staff, absolutely excellent food, beautiful surroundings with hiking trails, quiet, safe, easy to get to. Highly recommend. We will be back!