Latest Reviews for Bentonville Hotels

DoubleTree Suites by Hilton Hotel Bentonville
4.6/5104 Reviews
The hotel is very clean and the room was huge. However, I gave a lower rating because we reserved a room on the Executive Level and paid more specifically for this level. The description of the specific suite states “this suite provides access to the Executive Lounge with complimentary continental breakfast, snacks and beverages and Manager’s Reception.” It also states “Turndown service is provided nightly.” We went to the Executive Lounge at 6:00 pm and the door was locked. I went to the front desk and was told the room had been closed for 3 years. When I asked about the amenities of the Executive Lounge I was given 6 drink tickets (1/night for 2 nights for 3 people) and tickets for free breakfast at the restaurant. We went to the bar to use the drink tickets but there were no snacks, no beverages and only 1 free house wine or beer/person. That is absolutely not the same as an Executive Lounge! Additionally, there was no turndown service, as advertised! If we had known this was the situation, we certainly would not have paid a higher price for a room on the Executive Level! This is the definition of false advertising!

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.