Country Inn & Suites By Radisson Benton Harbor

Basics: Country inn and suites Benton harbor - nice enough on the surface for a 2 star hotel. Traveling w a cat and I can stay here. Front desk people nice enough at check in, but largely invisible at each stop back on day 1 - afternoon and evening. Checked in early, also a plus, as no problems doing so. Bathroom: 2 towels (about 2x4 ft) , 2 hand towels (also on small side, but existing), 2 wash cloths- or only 2 washcloths hanging up. As it turns out, there was a dirty wash cloth hanging up in the shower curtain, hanging over the shower rod, when I opened the curtain. Huh. That’s not usual. Two packets of 2x2 basic soap bars, tiny things of lotion that I can’t see ingredients for (‘belif’) , 1 small Colgate packet. Bottles of shampoo and something attached to wall in shower. Bathroom seems clean enough - no visible mold. But bathtub felt slimy when I stepped in to shower off. Not good. Room: fridge on the larger mini sized, large flat screen TV easily 2x size of the larger towels. (Shows you they care more about dulling customer senses then having clean dry customers.). Two table lamps, 1 floor lamp, exceedingly noisy (but effective) below window cleaning and heating unit. HVAC unit clean enough - no noticeable smell of mold, and I am mold sensitive. Table w 2 chairs, desk w office style chair, open closet area that has about 2 ft of usable space. Rest is filled w ironing board (full size), luggage rack. Bed has 4 large king pillows that are ok - not soft and luxurious (what I like), not hard as a board, not overfilled. Light quilt w cloth bedcover. … and ticks, which woke me up crawling on me in the middle of the night. Not sure where the ticks came from. I have only been walking on pavement and roadways and the parking lot. Cat gets carried to/from car and doesn't go outside. Carpet is visibly highly stained - visible large stains in many places. Don’t want to go barefoot. Visible water damage in corner of outer wall AND around wall socket! I think I stayed here b4, so standard but on the good for a solid inexpensive breakfast buffet. Egg beaters (on the dry side), biscuits and gravy, waffles / waffle iron... muffins, bagels, bread... nothing notably gluten free so not a safe gluten free breakfast beyond tea / coffee. Some colored liquid that is not labelled for type of ?juice? - lots of ice, so if it was juice it is highly watered down. And tea and coffee were out all day in breakfast area w cold iced water. Nice for eating in the evening. But hot water ran out and no one at desk to ask for more. So some good enough for cheap place, but seriously needs renovations and redos, carpet replacements, and better cleaning in the bathroom at least.

I booked two rooms and was promised they would be adjoining. We arrived at 10:00 p.m. and only one room was ready (Check in starts at 3:00 p.m.). The woman at the front desk was impatient and rude. She told me the second room would be ready in 30 minutes and they would be "close". They were at least across the hall from each other. When I asked her if check-in time was 3:00 she felt she needed to tell me "You know we ARE at full capacity", like this was my fault. Our rooms were never cleaned, we were not able to get clean towels because they didn't have any available. There was no top sheet on the bed so we slept under the comforter (ewwww). There was however a top sheet on top of the comforter. Pool towels were non-existent. (I was told they were all "stolen"). The elevator would dangerously jump when it would stop on the third floor. The coffee would run out before 8:00 in the morning and their "breakfast" consisted of burnt scrambled eggs, dried out hash browns and sausage. Bagels were scarce and only sometimes would the waffle machine work. I got yelled at by the front desk clerk because she was in the hallway with two other employees having a conversation about other guests (that I could hear very clearly) and got mad because I rang the bell looking for a pool towel. I had no idea she was the front desk clerk. There are plenty of choices to stay in the Benton Harbor/St. Joseph area. We chose this one because of the price. You definitely get what you pay for, and we won't be staying here again. Radisson should take their name off this property or hire employees that are Radisson quality.

Looking at the price online, it was $99 when they came to book the room. It ended up going up to 175 for a king size suite with a hot tub.. now the hot tub didn’t even have hot water. Neither did the shower. The water was lukewarm at best. When I filled the hot tub up and turn the Jets on the water level wasn’t high enough in the jet was aimed outside the tub becoming a fire hose inside the bathroom.. when I approached the hotel staff asking if they could please put my clothes that got soaking wet from the misfiring hot tub. They told us against their policy to use the dryer for anybody’s personal belongings. All my clothes were in the bathroom at the time. So I spent a good two hours that night using the hairdryer to dry off my clothes. The continental breakfast was with stale bagels, uncooked, hashbrowns, and overcooked breakfast burritos . The pool the reason I booked a hotel was not heated. It was indoors only had two areas for seating no extra tiles available if you did get in the ice cold water. There is no hot tub on premises.

My toilet was stopped uo

There was a lot of activity going on and the bathroom had hair in the bathtub and dirty ring around the bathtub

Snowbird flying home Our stay was good - reception was extremely helpful as I'd book the wrong date. She was able to get us a room no problem. Room was clean, quiet and breakfast was good. Hot eggs, sausage, hashbrowns & pancakes. We'd stay here again!