Waldorf Astoria Riviera Maya
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1 night
1 room, 2 adults, 0 children
All properties in Benito Juarez
Waldorf Astoria Riviera Maya
No.15 of Scenic Hotels in Quintana Roo
Carr Federal Libre 307 Cancun-Tulum 248-868, SM-36, MZ-1 LT-1-01 UPE-1E, Benito Juarez, Quintana Roo, 77580, Mexico
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Amenities
Outdoor swimming pool
Beach bar
Massage room
Gym
Car rentals
Bar
Restaurant
Cafe
All amenities
Property Description
Set on 100 acres of secluded Mayan coastline, Waldorf Astoria Riviera Maya combines rich Mexican heritage with refined sophistication. Exquisite experiences and unmatched service awaits. Enjoy our signature Waldorf Astoria Spa, six unique restaurants and bars, exclusive resort amenities, and access to over 55,000 sq. ft of event space.
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9.1/10
Gorgeous property! Amazing staff! 5/5
All 57 reviews
Surroundings
Airport: Cancun International Airport
(15.1 km)
Landmarks: Olympic Pool
(2.7 km)
Landmarks: Adult Pool At The Grand moon
(2.9 km)
Landmarks: Quinta Real Yaxché Weddings & Events
(3.3 km)
Landmarks: Moon Palace Nizuc - Cancun
(3.4 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

5
Mobility Access Two Queen Room with Roll in Shower
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
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5
King Room With Ocean Front View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
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7
Ocean Front Swim up Master Corner Suite
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

9
Riviera Suite-3 Guest Rooms
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Towels
Check Availability

10
Amai Suite-Two Guest Rooms
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Wi-Fi in room
Check Availability

7
Ocean Front 2 Queen Beds Guestroom
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
Check Availability

9
One-Bedroom Presidential Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Towels
Check Availability

6
Deluxe Ocean Front King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
Check Availability

6
Deluxe King Room-Oceanfront
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
Check Availability

9
Family Connecting Suite 1 Qn Room-1 Kng Suite
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Wi-Fi in room
Check Availability

7
Deluxe Room 2 Queen Beds-Ocean Front
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
Check Availability

7
King Room with Swim up Pool
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
Check Availability

4
Swim up Pool 2 Queen Bed Guestroom
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
Check Availability

7
Mobility Access King Room with Roll in Shower
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Ocean view
Check Availability

10
Ocean Front 2 Bedroom Presidential Suite
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Wi-Fi in room
Check Availability

4
Oceanfront King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
Check Availability

2
King Family Connecting Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Wi-Fi in room
Check Availability

7
2 Bedroom Ocean Front (Connecting Room)
Bedroom 1:2 Queen bed ● Bedroom 2:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Towels
Check Availability

6
Ocean Front Master Corner Suite with King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
TV
Ocean view
Towels
Check Availability
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Guest Reviews
9.1/10
Great
57 reviews

- Cleanliness9.1
- Amenities9.1
- Location8.9
- Service9.1
Average for similar properties in Benito Juarez

AI Summary
Hilton Gold impresses with its delicious breakfast, friendly staff, convenient location, clean premises, and luxurious amenities. Guests appreciate the comfortable rooms with stunning ocean views and spacious bathrooms.

Guest User
January 8, 2024
This is a luxurious and private hotel. Highly recommended for those who want to enjoy a quiet staycation and relax. It feels like a lot of care was put into each and every object, starting from the marble floor. But as you know... food and drinks in the hotel are quite expensive. However, the quality of the free activities is much better than that of the Hilton right next door, so we recommend taking full advantage of the activities. In particular, yoga outdoors while watching the sunrise at 7 a.m. remains one of my best memories! Plus, the spa facilities and massages are of the highest quality, so I recommend you try them. There is a separate space and pool that only spa users can use, and it is really beautiful....
Original TextTranslation provided by Google

Guest User
January 7, 2024
My experience at the hotel was totally terrible and disappointing, to the point that I bought 2 nights and had to leave the hotel after the first night and with the second night paid for. The treatment of the waiters and staff was totally bad and rude as if you were in an all-inclusive, the food was of very low quality (like an all-inclusive) very far from the price charged. A water leak in the room, a fallen door in the access room to the bathroom that I reported and they never came to repair it, I also asked them to clean it and they never cleaned the room, the yakuzzis' water was dirty, and On top of that, when I left before the second night, the person checking out didn't even ask me the reason why I was leaving the hotel with the second night paid, my experience at the Waldorf Astoria in Cancun was truly regrettable. I do not recommend paying for this hotel, I feel scammed
Original TextTranslation provided by Google

GAAT
December 25, 2023
I visited this place to celebrate my husband's birthday and Christmas holidays.
I requested in advance a congratulatory message for my husband or an event such as a birthday celebration.
However, when I entered the room, there was an unknown name and a wedding congratulatory message.
We paid for the breakfast-included package through a travel agency.
The next day, when we went to eat breakfast, the hotel did not confirm whether breakfast was available or not.
On the first day, I had to wait in the breakfast room for an hour.
And even if breakfast is included, you always have to pay a tip of $40.
Wide sunbeds with ocean access can also be used at an additional cost.
Even though Hilton is a top brand,
Services provided may require additional costs or
I don't think it's worth the price.
The location is also isolated next to the Hilton Hotel.
You should only use this restaurant
You'll need to take a round-trip taxi, which costs around $150.
Still, the room condition and cleaning, and the quality of the restaurant, even the kids menu, were excellent.
If you go to Cancun again or if an acquaintance of yours is going,,
I would like to recommend Gara as an all-inclusive hotel.
Original TextTranslation provided by Google

kimberlytong
May 31, 2023
The hotel is very new, it just opened last year, and there are not many guests, which just meets our need for quietness. The location is not in the traditional hotel area, it is a bit to the south of the hotel area, relatively more private and quieter, but not far from the airport. Every corner of the hotel reveals the texture, the room is very spacious, the decoration is relatively modern, and it looks very comfortable. The bathroom is spacious and there is a tub on the balcony. The beach is okay, not the whitest and most delicate one. The restaurants in the hotel are delicious 😋 the seafood is fresh, and the brunch is also delicious.
Original TextTranslation provided by Google

Isabelle
May 9, 2023
Gorgeous property! Amazing staff! 5/5

Guest User
July 31, 2025

Anita is the best massage therapist ! Had an amazing experience . She was thorough experienced kind and provided one of the best massages in the world . Thank you

Guest User
July 28, 2025

Excellent 5 star resort experience! From the service, quality of the room, and great dining choices, this was a near-perfect place for a couples vacation. We were really impressed by the restaurant and pool staff. Shout out to Jorge at the pool bar for his awesome tequila and margarita classes!

Guest User
July 28, 2025

I went to the spa at Waldrof Astoria. Connie was the person that help me with the massage 💆♀️, she is the best. I never enjoy a massage so much like this time, Connie took the time to work every part of my body. Thank you Connie. Also the other girls at the spa are attentive to all your needs.
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Beach bar
Massage room
Gym
Car rentals
Bar
Restaurant
Cafe
Taxi booking service
Conference room
Multi-function room
Business center
Children's pool
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage

Outdoor swimming pool

Gym

Bar

Restaurant

Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Parking
Transportation
Car rentals
Taxi booking service
Front Desk Services
24-hour front desk
Express check-in and check-out
Concierge service
Luggage storage
Languages Spoken
Spanish
Food & Drink
Cafe
Bar
Alcohol-free rooms (on request)
Lobby bar
Room service
Snack bar
Convenience store/kiosk
Halal meals provided
Health & Wellness
Massage room
Kayaking
Body care
Yoga session
Gym
Activities
Beach towels
Beach bar
Public beach
Beach umbrellas
Public Areas
Picnic area
Garden
ATM
Elevator
Cleaning Services
Dry cleaning
Laundry service (on-site)
Facilities for Children
Children's meals available
Children's pool
Business Services
Multi-function room
Conference room
Business center
Accessibility
Handrails on stairs
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$1,500 (approx. SGD 102.34) per room per day
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2022
- Number of Rooms: 173
Set on 100 acres of secluded Mayan coastline, Waldorf Astoria Riviera Maya combines rich Mexican heritage with refined sophistication. Exquisite experiences and unmatched service awaits. Enjoy our signature Waldorf Astoria Spa, six unique restaurants and bars, exclusive resort amenities, and access to over 55,000 sq. ft of event space.
Frequently Asked Questions
What is the cancellation policy for Waldorf Astoria Riviera Maya?
The cancellation policy for Waldorf Astoria Riviera Maya varies depending on the type of room and booking conditions.What is the cancellation policy for Waldorf Astoria Riviera Maya?
What are the check-in and check-out times at Waldorf Astoria Riviera Maya?
Standard check-in time at Waldorf Astoria Riviera Maya is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Waldorf Astoria Riviera Maya?
Can I bring my pet inside the Waldorf Astoria Riviera Maya?
Pets are allowed on request at Waldorf Astoria Riviera Maya. Charges may be applicable.Can I bring my pet inside the Waldorf Astoria Riviera Maya?
How far is the Waldorf Astoria Riviera Maya from the closest airport?
The closest airport is Cancun International Airport, and it is about 20 mins from hotel by car (15.1 km).How far is the Waldorf Astoria Riviera Maya from the closest airport?
About This Property
Nearest Airport | Cancun Intl. Airport |
---|---|
Distance to Airport | 15.05KM |
Average Price From | SGD1637 |
Hotel Star Rating | 5 |