Sensira Resort & Spa Riviera Maya

Atención muy amable de humberto, samantha, brise, wilson y sugerencias. Siempre hay entretenimiento para toda la familia. La comida muy rica y buena variedad. Las habitaciones muy limpia y cómoda.

My stay at Sensira was short, but my family and I took advantage of most of the amenities and received excellent service from the staff in various areas, which I'll mention in detail later. Upon arrival, Bellboys Emilio, Diego, and David provided excellent service, both in picking up my vehicle and handling our luggage. At reception, I was greeted by Ivanna, the manager on duty, who warmly treated me and my family. I should also mention Ninel and Erik, who assisted me with a few details regarding my requested check-in to my room through the side checkout. I am extremely grateful for the complimentary drinks and refreshment towels received by Concierge Belmar, who also accommodated my request for the celebration I had planned at the theme restaurant on Saturday night. Mr. Garduño was attentive to my requests and ensured that both my family and I took home a wonderful memory of our stay. Finally, Rafael, having a problem, quickly contacted the relevant departments to resolve the issue. At the reception desk at Pérgola, there are several servers who were always attentive to ensure our table was well-equipped: Karina, Julia, Javier Gomez, and Claudia. In the afternoon, the latter made a thoughtful gesture with the cake they gave me for my birthday. Michelle was very kind to my wife when making the omelet, as was Fernanda in the seafood department, who made sure the salmon was cooked perfectly, turning my daughter into a salmon fan overnight. At Tea House, Elena excelled with the frappes, as well as the affogato she prepared for my wife. At the steakhouse, Ana Laura always made sure we were satisfied with our table service. At the end, in addition to the desserts we ordered, she also gave us another cake for my birthday. I also want to thank Mr. Fidel from Room Service, who also brought a cake and a very nice card to my room congratulating me on my birthday. Regarding the minibar stocking, I received excellent service from Castro, David, and Erick. They even changed the juices so they would be more suitable for my daughter. The entertainment team is well-staffed, with Alberto from Serendipity and Angel "Chocolate," who are attentive to their areas and answering any questions from the department. Honorable Mention to Luigi Jackson for the Michael Jackson Tribute on Sunday, which impressed my family. I'm pleased to see the quality and effort of the department to truly offer a quality show at the Resort facilities. Leaving aside the thanks, speaking of the facilities, it is observed that they are maintaining various areas in order to improve