Dreams Sapphire Resort & Spa
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All properties in Benito Juarez
Dreams Sapphire Resort & Spa
9 Privada Lote 10, 77580 Puerto, Benito Juarez, Quintana Roo, 77580, Mexico
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Amenities
Golf course
Outdoor swimming pool
Private beach area
Beach volleyball
Diving
Snorkeling
Surfing
Sauna
All amenities
Property Description
When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.
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7.9/10
Cleanliness7.9
Amenities8.0
Location8.0
Service7.8
All 103 reviews
Surroundings
Airport: Cancun International Airport
(23.2 km)
Landmarks: Now Sapphire Water Slides~
(130m)
Landmarks: Ocean Coral & Turquesa - Show Time
(720m)
Landmarks: Croco Cun Zoo
(2.2 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

6
Deluxe Two Double Junior Suite with Tropical View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

5
Preferred Club Junior Two Double Suite With Beach Front Swim Out
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability

6
Deluxe Junior Two Double Suite
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

7
Family Junior Suite Tropical View
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

3
New Preferred Club Indigo Junior Swim Out Ocean Front Double
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

Family Junior Suite with Tropical View
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

6
Preferred Club Master Suite Ocean Front King
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

6
Preferred Club Junior Two Double Suite with Tropical View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

7
Preferred Club Family Junior Suite Tropical View
Bedroom 1:2 Double bed ● Bedroom 2:1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

5
Preferred Club Junior Two Double Suite Ocean Front View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability

6
New Preferred Club Indigo Master Suite Ocean Front
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

7
Deluxe Junior King Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

Preferred Club Governor Suite Oceanfront View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

4
New Preferred Club Indigo Junior Suite Ocean Front King
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

4
New Preferred Club Indigo Junior Suite Ocean Front Double
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

3
Preferred Club Governor Suite
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

5
Preferred Club Master Suite Ocean Front
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability

7
Preferred Club Junior KIng Suite Ocean Front View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability

5
New Preferred Club Indigo Two-Story Villa
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed ● Living Room:1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

6
Deluxe King Junior Suite with Tropical View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability

5
Preferred Club Junior Suite Beach Front Swim Out King
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Ocean view
Check Availability

3
New Preferred Club Indigo Junior Swim Out Ocean Front King
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

6
New Preferred Club Indigo Master Suite Ocean Front Swim Out
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

6
Preferred Club Junior King Suite with Tropical View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Toothbrushes
Check Availability
Hide Room Types
Guest Reviews
7.9/10
Good
103 reviews

- Cleanliness7.9
- Amenities8.0
- Location8.0
- Service7.8
Average for similar properties in Benito Juarez

AI Summary
The staff excels in providing exceptional, friendly service, ensuring guest satisfaction. The facility boasts a well-equipped pool area, a water park with slides, and diverse dining options.

rohitsharing
January 8, 2024
The facility is very well equipped and we had so much to do. Personally, I spent a lot of time at the pool and in front of the beach, but also spent time practicing tennis, went to gym, to balance the good amount of eating and drinking there. There’s also a pool table (although I feel it needs better equipment), a club, a cafe, a healthy eating cafe and so much more. We had a good time overall

Keosha Shiggs
January 3, 2023
I stayed during Christmas 2022 and it was raining therefore no one could enjoy the resort however the food is terrible and the service

Guest User
September 2, 2025

Staff amazing. Entertainment team great( Abraham,Tony. Hannah, Omar, Sergio and Victor. Buffet waiters very good. Waiters at the pool work very hard.(Felix and Gabriella). Food mediocre at best. Hyatt main goal is upsell. Cabanas last year 65 this year 145. The free Cabanas last year 65 this year. No specialty food at the pool this year. Also the drinks cart at the pool that was free last year is an upcharge this year. Coco Cafe staff is great.

Guest User
September 2, 2025

Overall experience at the resort is very good. Just watch out for the trip to Isla Mujeres. It's a rip off. No tour guide and in all of this, one is just given 2 hours from 4-6PM on the crowded city beach left to themselves in a place where one knows nothing about. A total disappointment to say the least. We sailed with the kraken.

Guest User
September 2, 2025

Recomendaría 100% , por amabilidad del personal, ubicación, actividades y sobretodo por la restauración con gran variedad de tipos de comida y calidad en el producto
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Guest User
September 2, 2025

This was our 5th visit to this hotel and this year we are disappointed with Hyatt. You go for quantity, not quality. The people who work there really try very hard. The ladies who prepare the coffee are great. The waiters at the breakfast buffet Archi, Pedro, and Sergio Huerta are amazing. The best waiters at the pool were Gabriela and Feliciano. The most important are the ones who run all the games and fun activities. You are amazing Sergio, Tony, Abraham, Hannah, Omar, and Victor. Without you, it would be boring.

Guest User
August 31, 2025

Lugar muy bonito pero dado que había sargazo, no se ha podido disfrutar de las playas “turquesas” y la atención en la limpieza de la habitación ha sido muy regular, no todos los días la limpieron.
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Guest User
August 31, 2025

Please don't be put off by negative reviews! We're checking out of this lovely resort after a 10 night stay and had a brilliant time. We stayed in a Preferred Indigo villa and the accommodation was beautiful, very spacious with brilliant air con and spotlessly clean. The staff were extremely friendly and helpful. Special recognition for Adrian our concierge, Gabi in the jewellery shop and Tony from the entertainment team as well as the bar guys in the Sugar Reef pool bar and all the restaurant staff. We found the choice in the World Cafe buffet to be really good every day but also enjoyed mixing things up with the a la carte restaurants which have a great selection, especially the sushi bar at the Asian restaurant. Our favourites were the Bluewater grill for breakfast and lunch, and El Patio the Mexican restaurant for dinner. Food was always fresh and the extras available for the kids at the smoothie bar were very welcome. We loved having access to the air con and bar at the preferred club lounge, and enjoyed pre dinner drinks there most nights. Entertainment in the evening was good fun and the roof top pool was amazing. We knew about the seaweed problem limiting access to the beach before we came but it really wasn't an issue. The smell isn't at all bad and the main pool is huge with plenty of sun beds, including ones that are built in to the pool itself. We did a day trip to Isla Mujeres and enjoyed sea and snorkeling there, plus a trip to Chichen Itza all organised with Amstar, who were great. All in all, a fantastic holiday.
Services & Amenities
Most popular business facilities
Golf course
Off-site
Outdoor swimming pool
Private beach area
Beach volleyball
Diving
Snorkeling
Surfing
Off-site
Sauna
Spa
Additional charge
Gym
Private parking
Free
Car rentals
Bar
Nightclub
Basketball court
Tennis court
Billiards room
Table tennis room
Restaurant
Conference room
Additional charge
Multi-function room
Business center
Children's pool
Playground
Water park
Water slide
Kids' club
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage

Outdoor swimming pool

Private beach area

Spa

Gym

Bar

Billiards room

Restaurant

Conference room

Playground

Water park

Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Car rentals
Shuttle service
Additional charge
Business Services
Multi-function room
Fax/copying service
Multimedia display system
Wedding service
Conference room
Additional charge
Business center
Front Desk Services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
Languages Spoken
Spanish
Food & Drink
Snack bar
Bar
Room service
Public Areas
No smoking in public areas
Garden
Smoking area
ATM
Health & Wellness
Spa
Additional charge
Billiards room
Table tennis room
Sailing
Off-site
Surfing
Off-site
Water sports equipment
Windsurfing
Diving
Basketball court
Beach volleyball
Tennis court
Golf course
Off-site
Beauty and makeup
Hair and beauty salon
Gym
Sauna
Kayaking
Parasailing
Off-site
Snorkeling
Yoga session
Activities
Public beach
Water slide
Water park
Eco tours
Off-site
Beach umbrellas
Private beach area
Table soccer
Gaming area
Fishing
Nightclub
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for Children
Playground
Childcare service
Additional charge
Kids' board games/puzzles
Children's meals available
Kids' club
Children's toys
Children's pool
Accessibility
Handrails on stairs
Pool ramp available
Stair-free main entrance
Wheelchairs available
Accessible rooms available
Safety & Security
Smoke detector
CCTV in public areas
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Age | Fee |
---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: US$66.23 (approx. £49.25) per pet per night
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 1999
- Renovated: 2012
- Number of Rooms: 35
Phone:+52-998-8728383
Email:info.drsrc@dreamsresorts.com
When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.
Make yourself at home in one of the 568 guestrooms featuring iPod docking stations and free minibar items. Your bed comes with down comforters and premium bedding. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.
Make yourself at home in one of the 568 guestrooms featuring iPod docking stations and free minibar items. Your bed comes with down comforters and premium bedding. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Frequently Asked Questions
What is the cancellation policy for Dreams Sapphire Resort & Spa?
The cancellation policy for Dreams Sapphire Resort & Spa varies depending on the type of room and booking conditions.What is the cancellation policy for Dreams Sapphire Resort & Spa?
What are the check-in and check-out times at Dreams Sapphire Resort & Spa?
Standard check-in time at Dreams Sapphire Resort & Spa is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Dreams Sapphire Resort & Spa?
What amenities and services are available at Dreams Sapphire Resort & Spa ?
Dreams Sapphire Resort & Spa offer top amenities and services include Shuttle service.What amenities and services are available at Dreams Sapphire Resort & Spa ?
Can I bring my pet inside the Dreams Sapphire Resort & Spa?
Pets are allowed on request at Dreams Sapphire Resort & Spa. Charges may be applicable.Can I bring my pet inside the Dreams Sapphire Resort & Spa?
How far is the Dreams Sapphire Resort & Spa from the closest airport?
The closest airport is Cancun International Airport, and it is about 22 mins from hotel by car (23.2 km).How far is the Dreams Sapphire Resort & Spa from the closest airport?
About This Property
Nearest Airport | Cancun Intl. Airport |
---|---|
Distance to Airport | 23.24KM |
Average Price From | GBP369 |
Hotel Star Rating | 5 |