Hyatt Ziva Riviera Cancun
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1 room, 2 adults, 0 children
All properties in Benito Juarez
Hyatt Ziva Riviera Cancun
Bahia de Petempich SM 12 MZ 31 Lote 14-02, Benito Juarez, Quintana Roo, 77580, Mexico
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Amenities
Outdoor swimming pool
Snorkeling
Sauna
Spa
Massage room
Gym
Private parkingFree
Car rentals
All amenities
Property Description
Nestled between the crystalline waters of the Caribbean Sea and the lagoon of Bahia Petempich, Hyatt Ziva Riviera Cancun invites guests of all ages to connect to each other and the incomparable beach destination amid Hyatt’s renowned all-inclusive luxury.Guests’ senses will be stirred by dramatic ambiance, exciting cuisine, local culture, state-of-the-art amenities and heartfelt service in a sophisticated resort atmosphere where everything is included but quality is not compromised. Couples, families, friends and groups will all find what they are looking for—from the serene Zen Spa to the winding water park—plus several surprises along the way in this upscale tropical paradise.
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7.7/10
Good service and good place
All 105 reviews
Surroundings
Airport: Cancun International Airport
(20.5 km)
Landmarks: Snorkeling Adventure
(660m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
10
Junior Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
1
Junior Suite Pool Walkout Two Double
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Check Availability
7
Tropical View Junior Suite Two Double
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Water Park View Junior Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Ocean View Junior Suite Two Double
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Pool View Junior Suite Two Double
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
TV
Electric fan
Check Availability
6
Water Park View Junior Suite Two Double
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Tropical View Junior Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Club Master Suite
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
Club Ocean Front Junior Suite Pool Walkout King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Club Ocean Front Junior Suite Pool Walkout Two Double
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Ocean View Junior Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Junior Suite Pool Walkout King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Check Availability
5
Pool View Junior Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
TV
Electric fan
Check Availability
9
Ocean Front Junior Suite Two Double
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
Club Ocean View Roof Top Master Suite
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
12
Club Ocean Front Master Suite
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Presidential Suite
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Check Availability
7
Ocean Front Junior Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
7.7/10
Good
105 reviews
- Cleanliness7.7
- Amenities7.5
- Location7.7
- Service7.7
Average for similar properties in Benito Juarez
Review summary
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Food Options: Many users appreciated the variety, particularly breakfast and specialty restaurants like Italian and Japanese. Vegetarian options were noted as a highlight.
Anonymous User
July 28, 2024
Good service and good place
Original TextTranslation provided by Google
Anonymous User
May 8, 2024
18 people traveled, and 10 of them were not satisfied. 18 people traveled, and 10 of them were not satisfied with their service. The service of this hotel, 10 points, too many mosquitoes.
Original TextTranslation provided by Google
Guest User
March 28, 2024
My compatriots, don’t be fooled! Never book this hotel!
This is not the 7-figure area, and the sea you see is not what you imagined the Caribbean to look like. HYATT ZIVA, you can see the jelly-colored sea. This one with the suffix rivera is totally terrible!
Worse than bad, the moment I stepped through the hotel door, I knew I had been cheated.
As soon as I entered the room, I collapsed.
I checked with Ctrip customer service and found out that this is real HYATT, but it is indeed a black shop!
Two rooms, four people had all-inclusive meals, and the next morning, three had diarrhea!
After paying for the room for three days, I gave up the last night and ran away early. Fortunately, Ctrip paid for one night's room.
Original TextTranslation provided by Google
Guest User
March 24, 2024
Average, not good value for money
Original TextTranslation provided by Google
Guest User
August 3, 2025
Loved our time at Ziva Riviera Maya! We had so much fun with all the activities that were offered each day! My favorite activity was the charcuterie class with Dahlia, the nutritionist on staff this week! The food was really good, we loved the Mexican night on the garden as well! We will definitely return!
Guest User
August 3, 2025
My 14 yr old son and I spent an amazing week at the Hyatt Ziva Riviera Maya and we had an amazing time. The food and drinks were absolutely marvellous. Make sure you try the Japanese restaurant but in all honesty they were all amazing, the rooms we beautiful very spacious modern comfortable with a jacuzzi right in the washroom. My son had the best time playing in the pool and in the teen club. The night time entertainment is truly impressive with highly skilled professional dancers and musicians every night. The entertainment team made to keep the good vibes flowing and the children occupied. If you’re travelling with children you cannot find a better place! Book now. You won’t regret it!
Guest User
August 3, 2025
Roots coffee bar at the Hyatt Ziva is excellent. We woke up with a proper coffee from there every morning. Manuel and the team are very friendly and serve a varied coffee menu alongside wraps, sandwiches, pastries and gelato. Thank you for looking after us so well.
Guest User
August 2, 2025
Fue un poco dificil ajustarnos al principio pero al final nos fuimos muy contentos. Gracias a varios empleados que hicieron nuestra experiencia muy especial. En especial, Ricardo Armas que nos mantuvo bailando y disfrutando de todo el entretenimiento. Tambien Jorge que trabaja en la barra y fue muy amable con toda la familia. Por ultimo, Alejandro Jimenez que trabaja en el restaurante asiatico. La comida estuvo riquisima y nos dio muy buen show el chef!
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Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Snorkeling
Sauna
Additional charge
Spa
Additional charge
Massage room
Gym
Private parking
Free
Car rentals
Bar
Table tennis room
Restaurant
Taxi booking service
Conference room
Additional charge
Multi-function room
Karaoke
Children's pool
Playground
Water park
Free
Kids' club
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Luggage storage
Bicycle rental
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Playground
Water park
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Pool with view
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Car rentals
Shuttle service
Additional charge
Taxi booking service
Bicycle rental
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
Spanish
Food & Drink
Snack bar
Bar
Room service
Health & Wellness
Spa
Additional charge
Table tennis room
Water sports equipment
Beauty and makeup
Hair and beauty salon
Gym
Massage room
Sauna
Additional charge
Kayaking
Mountain biking
Off-site
Ziplining
Off-site
Body care
Snorkeling
Yoga session
Activities
Karaoke
Water park
Free
Eco tours
Off-site
Beach umbrellas
Gaming area
Public Areas
Garden
Smoking area
ATM
Elevator
Cleaning Services
Dry cleaning
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for Children
Playground
Childcare service
Additional charge
Kids' board games/puzzles
Children's meals available
Kids' club
Children's toys
Children's pool
Business Services
Multi-function room
Fax/copying service
Additional charge
Multimedia display system
Wedding service
Conference room
Additional charge
Accessibility
Handrails on stairs
Stair-free main entrance
Wheelchairs available
Accessible rooms available
Safety & Security
Smoke detector
First aid room
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2021
- Renovated: 2021
- Number of Rooms: 438
Nestled between the crystalline waters of the Caribbean Sea and the lagoon of Bahia Petempich, Hyatt Ziva Riviera Cancun invites guests of all ages to connect to each other and the incomparable beach destination amid Hyatt’s renowned all-inclusive luxury.Guests’ senses will be stirred by dramatic ambiance, exciting cuisine, local culture, state-of-the-art amenities and heartfelt service in a sophisticated resort atmosphere where everything is included but quality is not compromised. Couples, families, friends and groups will all find what they are looking for—from the serene Zen Spa to the winding water park—plus several surprises along the way in this upscale tropical paradise.
Frequently Asked Questions
What is the cancellation policy for Hyatt Ziva Riviera Cancun?
The cancellation policy for Hyatt Ziva Riviera Cancun varies depending on the type of room and booking conditions.What is the cancellation policy for Hyatt Ziva Riviera Cancun?
What are the check-in and check-out times at Hyatt Ziva Riviera Cancun?
Standard check-in time at Hyatt Ziva Riviera Cancun is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Hyatt Ziva Riviera Cancun?
What amenities and services are available at Hyatt Ziva Riviera Cancun ?
Hyatt Ziva Riviera Cancun offer top amenities and services include Shuttle service.What amenities and services are available at Hyatt Ziva Riviera Cancun ?
Can I bring my pet inside the Hyatt Ziva Riviera Cancun?
As much as we love pets, unfortunately, we are unable to accommodate them in Hyatt Ziva Riviera Cancun.Can I bring my pet inside the Hyatt Ziva Riviera Cancun?
How far is the Hyatt Ziva Riviera Cancun from the closest airport?
The closest airport is Cancun International Airport, and it is about 24 mins from hotel by car (20.5 km).How far is the Hyatt Ziva Riviera Cancun from the closest airport?
Is airport shuttle service offered by Hyatt Ziva Riviera Cancun ?
No, the Hyatt Ziva Riviera Cancun doesn't offer airport transfer services.Is airport shuttle service offered by Hyatt Ziva Riviera Cancun ?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 20.45KM |
| Average Price From | PHP22644 |
| Hotel Star Rating | 5 |