Latest Reviews for Benito Juarez Hotels

The Westin Resort & Spa, Cancun
3.9/5137 Reviews
Zona Hotelera
The experience was very bad. The front desk check-in was done without a smile, as if I owed her money. When I encountered some problems, the front desk manager or supervisor came out to answer them, and they were the same, with a stern face and very rude. There was a fire alarm at night, and many guests evacuated from the emergency passage. In the end, we asked the restaurant staff ourselves, and they said that someone might have smoked in the room and triggered the alarm system. What an understatement. During the whole process, no employee came forward, which was simply amazing. What should I do if this is a real fire? Is this the fire evacuation plan for a five-star hotel? I have chosen W Hotel N times. In my opinion, the service of this W Hotel in Cancun is only at the three-star level. Be careful if you want to stay here. Except for the beautiful sea view, everything else is not beautiful 😂.

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