Melia Villaitana

Service: Staff are generally friendly, attentive, and service-oriented, contributing to a relaxing and enjoyable stay. Reception and hospitality staff are praised for their helpfulness, although some guests have noted slow service during peak times.

This is the second time we have stayed here and the good bits are the design of the hotel, the views and the pools. The staff are generally friendly and pleasant. Remembering this is an expensive hotel I’d say the rooms are good but the lack of replacement water is not great. For a family of 4 you should get free replacement water each day. The suite has a comfy bed but the sofa bed is small for kids who are older than 5 or 6. Rooms seemed well soundproofed. The food in each restaurant is generally ok. The buffet breakfast is a sensory overload with huge volumes of people but once you navigate the environment the food is good enough. Pricing wise the a la Carter places are good value for money when coming from the UK and the staff were attentive but they could do with more colleagues to help them! Entertainment wise, the staff all have lots of enthusiasm but compared to last year there was a real lack of attempt to communicate at all in English which meant the non Spanish speaking kids can feel disconnected with the kids club activities. However, the kids club staff were all very genuine and friendly. The pools were good but the beach area was full of discarded cups and left over food. Not cleaned for the the 3 hours we were there.The Mexican restaurant kiosk was a good option but being told to come back in 20 minutes to order food rather than take a food order and just deal with them in order was poor form and created a degree of chaos It is a real contrast from Benidorm Town and we recognise it is for 90% Spanish visitors but whilst we had no issues with communication 10% of the shows and the kids club could have given a little bit more for intentional travellers.

Really nice hotel. Lovely and clean. It has a feel of a small town. The staff were all really helpful. Rooms were lovely and clean. We went all inclusive with jet 2. I have been on many all inclusive holidays, this does not include the snacks or drinks in the mimi bar, so not quite all inclusive. That said. It was a thoroughly enjoyable holiday. Its about a 15min ride in a taxi to Benidorm. You look down on it from the hills above.