Exe Portals Nous

We had an incredibly disappointing stay at this hotel and felt completely let down by the way management handled our complaint. Upon arrival, the room was dirty, the pillows smelled of damp, and we later discovered filthy bedsheets and a dangerously loose plug socket. We were moved to another room, but the situation only got worse. My mum woke up covered in severe, itchy bites in clusters and straight lines—classic signs of bed bugs. We also found a cockroach crawling on the floor. We reported this immediately and checked out a night early, having to pay for another hotel ourselves. Despite providing photo evidence, the hotel refused to take proper responsibility, relying solely on a delayed pest control inspection done after we had left (which could mean anything). Their response was dismissive and offered only a partial refund and a discount for a future stay — which we obviously declined. The conditions were unacceptable, and the handling of our complaint was even worse. If you value hygiene, safety, and being treated with basic respect, I strongly recommend avoiding this hotel

We had a lovely stay at the hotel EXE. We were able to check in right away which is a bonus. Room was comfortable and large enough for us (room 414) with a small but perfectly adequate balcony with a side sea view. Bathroom very nice with a large shower and useful shelf under the sink for all your toiletries. There is ample room in the reset next to mini bar to store 2 x large cases and plenty of hangers for our clothes. Breakfast was great, machine coffee not so good. You can buy food throughout the day but we tended to eat out. Can recommend Chamelis, turn left out of hotel, to end of road then left at main road and you will find lots of cafes and bars and restaurants as well as a large supermarket within a 5 minute walk uphill. Beach quite small, if you like the beach get the bus/taxi to the Port where there is a much larger beach. Marina worth a visit but we found it quite pricey. It is very hilly so be aware of this if you are not going to use buses and taxis. It was very hot when we were here and only a few umbrellas around the pool which were usually reserved with towels very early in the day. Finally special mention of Sandra who was a wonderful staff member, always with the smile.

Just back from a wonderful stay at the Exe hotel in Portals Nous. Great location close to beautiful beach with lovely sea views. Staff exceptionally friendly and professional in their assistance to us at all times. In particular Rania, Suk, Desra, Mawa, Sandra, Mariana , Marcos were particularly helpful and kind. Nothing appeared to be any problem. Looking forward to staying at this hotel on our next trip to Majorca.

Back again on our little mother and daughter trip. Stayed in room 111. Well we absolutely loved it and staff absolutely wonderful. The cleaners are splendid and very professional. Reception staff absolutely excellent and restaurant and bar staff wonderful. Pool staff funny and helpful. Staff all in all a credit to the organisation. Yes steep walks to beach but we love walking and exploring so didn’t bother us at all. Pool always loungers available and no chair hogs if you like to reserve a sun lounger it’s not the place for you and would be frowned upon. Good bus service to Palma but try and be mindful of locals at peak time and stick to off peak times. So all in all a brilliant hotel for explorers of the area who love a safe friendly space. This is not a hotel for those who love a boom boom and constantly entertained, around a plastic pool. X

it is much smaller than shown in the pictures, rooms were tiny and barely any light in there. The pool area is nice but thats pretty much it. The breakfast was very very basic. Overall, this is more so a 3 star stay than 4