Shilo Inn Suites Hotel - Bend

Very old building. Not very clean. Staff was nice. Will not stay there again

The room itself seemed clean, and it was well-designed with a vaulted ceiling and small balcony with a view of the hills above the Deschutes River. That's the only good thing I can say about it. It was very run-down: stairway carpets so worn they had large holes with plywood showing; beat-up furniture; a screen door slider that was stuck; slow to non-existent WiFi, a fuzzy TV picture; and a moldy shower curtain. Service was terrible too. My room was missing: a light bulb in the desk lamp, coffee cups (there was a small coffee maker), and soap of any kind (there were small tubes of lotion and conditioner, but nothing else). I asked the front desk for those things, but three days later still hadn't received them. A pile of wet pool towels sat in the hallway for four days. The restaurant was closed and empty; a paper with "restaurant for lease" typed on it had been taped to the window, but had fallen off over time and was lying on the ground. I asked for a receipt when paying for the room, but the printer was out of toner and I got handed two mostly blank sheets.

First I would like to say you get what you pay for. Our room was clean with no smell. Stovetop worked and fridge worked. Bed was fairly good. Outdoor pool empty. Steam room and sauna not working. Hot tubs hot but jets not working. Showers and bathrooms in pool area truly gross and unusable. Garbage can in pool area overflowing for two days at least. Pool was clean and nice. Photos outdated and not reflective of current state of hotel. The one person at front desk helped best she could. Gave us very old and dirty toaster to use along with a frying pan and plates. We went to goodwill and bought coffee maker and knife. If you want to spend half the price of hotel In bend and can deal with ice makers not working and hotel grounds not kept up then chose this hotel. If not choose another hotel. Hotel is extremely understaffed. It is a shame that such a great hotel and come to this.

Our room hadnt been cleaned in months, dead bugs all over the room including the bathroom! The entry floor was dirty, there was no toilet paper or wastebasket or carafe for the coffee maker! We were so disappointed upon our arrival I just wanted to cry :(

Location is nice, on the river. Close to family. I’m sure it was a really nice place when newer but is horribly rundown & not clean. We were told they can’t get help.

The pool is gross hot tub was shut down, the floor in room looks like it has blood spots on it.