Shilo Inn Suites Hotel - Bend

The room itself seemed clean, and it was well-designed with a vaulted ceiling and small balcony with a view of the hills above the Deschutes River. That's the only good thing I can say about it. It was very run-down: stairway carpets so worn they had large holes with plywood showing; beat-up furniture; a screen door slider that was stuck; slow to non-existent WiFi, a fuzzy TV picture; and a moldy shower curtain. Service was terrible too. My room was missing: a light bulb in the desk lamp, coffee cups (there was a small coffee maker), and soap of any kind (there were small tubes of lotion and conditioner, but nothing else). I asked the front desk for those things, but three days later still hadn't received them. A pile of wet pool towels sat in the hallway for four days. The restaurant was closed and empty; a paper with "restaurant for lease" typed on it had been taped to the window, but had fallen off over time and was lying on the ground. I asked for a receipt when paying for the room, but the printer was out of toner and I got handed two mostly blank sheets.

The hotel was fine enough. Bed was comfortable. Staff was friendly and helpful. The services were lacking - no continental breakfast even though it was listed on the welcome sheet and the in room tv had very limited channels and poor quality. Would’ve liked to have had dish or satellite to watch more and better quality tv. The room was large but not clean. Big pile of dirt on the carpet that was obvious. It was an okay stay overall.

Our room hadnt been cleaned in months, dead bugs all over the room including the bathroom! The entry floor was dirty, there was no toilet paper or wastebasket or carafe for the coffee maker! We were so disappointed upon our arrival I just wanted to cry :(

Do not go to this hotel under any circumstances. My family’s room had a stained carpet, stained bathtub and a stained toilet. The entire place was musty and covered in dust. We also couldn’t even get into the room. It was apparently locked from the inside and a staff member had to open the room for us. We had to always have a person in the room because our keycard didn’t work. The staff was completely unaware of these problems and unaware of how to fix them. Are we were apparently in the “new” room that was supposed to be super nice. The only saving grace is that the staff members were kind and polite. Don’t go here, I recommend the hotel directly to the left of this one.

The pool is gross hot tub was shut down, the floor in room looks like it has blood spots on it.

The property needs to be updated. Got there and no blankets on the bed. Employee was helpful after he determined there were no blankets