Comfort Suites

Everything about our stay here was excellent at this hotel. We are waiting for our new home to be move in ready so we have been at this hotel for an extended period of time. This is not a one night review. I can tell you that the management, the entire staff, and vendors are professional, positive, attentive and caring. They keep the entire property inside and out clean, including stairwells. The rooms are quiet, beds & pillows are comfortable, shower is great - lots of clean towels available. Housekeepers are present and accommodating to needs. You won't find dirty towels and trash bags in the hallways. Ice machines and laundry facilities work properly. The free breakfast is amazing: the attendant, the quality of food & beverage and even the utensils are all a cut above. They restock the food so it doesn't run out and they are not in a hurry for you to leave. If there's a problem, they will fix it promptly. The parking lot is large, the building secure and the area is safe for kids & adults. The current management staff is doing an excellent job at this location, providing consistency you can count on.

STAY AWAY. I travel a lot. I am a Choice Hotels diamond member. Comfort Suites are usually my go to. Brand is good, price is great. HOWEVER, this is not it. The hotel is disgusting. I reserved on reward points, so I don't know if that's it. I never switch rooms. I usually deal with whatever. The first room, the AC wasn't operational and the room looked as if it hadn't been cleaned. They sent me to a second room. I've been in here 12 hours and I've found three large bugs. The room isn't much cleaner. I showered in the rusted out shower with almost no water flow. When I was done, I used a towel that had blood stains on it. I checked. It wasn't mine. Avoid this hotel at all costs.

The property as a whole is well-maintained and the room and bath were sparkling clean. The hotel is close to the interstate with easy access from the exit, but there is no noticeable road noise at all. The front desk staff were welcoming, courteous, professional, and helpful throughout my stay. The bedding was very comfortable for a good night's sleep, as was the couch for relaxing and reading. (Thanks for the good reading lights by the couch and at bedside! That seems to be a disappearing amenity at some other hotel brands.) The desk space is good for spreading out laptop and peripherals, and the wi-fi worked fine. The breakfast layout is very good with plenty of healthy choices plus good coffee, and the associate who manages the area is attentive, energetic, and has a great positive attitude to get the morning off to a good start. I was in town to visit family in Benbrook and I was pleased enough with my stay to tell my family members to be sure and recommend this location for any other friends or family who need a great place to stay in the area.

We have stayed at Choice Hotels for years and never have I had such a bad experience. We were here for a total of 8 nights. We asked for room service 3 times and never received it. Trash never emptied. Dirty linens from other rooms stayed in hallway for multiple days. I ended up going down to front desk to get clean towels. Excuse me. For what you pay for rooms I expect a little customer service. Another night called for some clean towels and wash cloths was told to come and get them. Do not bother staying here. If it was not the fact we could not find any other available rooms. We would not have stayed here. Breakfast was very nice as was the wonderful lady working the breakfast area.

We stayed here during the WTA finals. The location was excellent for travel between the hotel and Dickey's Arena. I want to especially applaud Vaidehi P. She was an exceptional host. She greeted us at check-in, she answered questions during our stay, and provided kind, caring, efficient service. I also want to recognize the woman who hosts the morning breakfasts. She really takes pride in her work and does an excellent job of providing good food in a clean dining area. The hotel room was very clean. The bed was comfortable. The price was right.

My wife and I stayed at your hotel from Friday the 29th until Monday the first. I was thoroughly dissatisfied with the hotel. I had no clean-ups on any of the three nights. I was told to come and get towels, washcloths, and mats when I needed them. I went to get them the second night and they only gave me two items. The third night I could get nothing. This is totally unacceptable. On your brochures you state " we will take care of you". You obviously didn't. The toilet seat was loose. Shower leaked.