Pele's Windsong Wood Cottage on The Beach

Room: So we booked wooden cottages here, and to be honest, this properly desperately needs a complete renovation, especially the wooden cottages, OR the ones that we had been assigned. We did a huge mistake of not complaining about the state of the cottages straight away as we were completely exhausted due to our trip. The one where we were staying has smelly sheets and a blanket. The whole cottage was smelling differently, and we were desperately missing an air/room freshener. The bathrooms were not cleaned properly, and we reported that immediately. The other cottage has also in the same condition, and on top of that, the bathroom has massive leakage and water drainage problem, that later we figured out that water was coming below from the western commode, it was quite disgusting. Anyways, like I said we were quite exhausted so just somehow stayed there, also the view was amazing so stayed at the beach only, the whole time. Staff: I don't know what to say here, there were no staff members. We had a conversation with the Manager(s) and one more guy, I am guessing he was an assistant or something. The manager(s) were polite and listened to our issues. The assistant was like he knows nothing, everytime we ask/request something he looks completely confused. He was the only point of contact for us for any query, and half of the time either he was not there OR he doesn't know what to do and simply tell us, please talk to the manager, Or wait for the manager to come. Housekeeping/Room Service: There was no, literally no room service OR housekeeping, we have to ask for water bottles OR anything if we want to get it done. Parking: They have ample space for parking, both Two and Four wheelers. Other Amenities: They have this beach view bar and restaurant, name Pele's Fisherman, a bit costly I would say, but hey it's a beachfront property so I can't comment on it. Verdict: In my personal opinion, if you wanted to come here, please book cottages in Pele's Fisherman Village, and not in Pele's Windsong Wooden Cottages. And by some means you get into Windsong Wooden Cottages, then please please check the cottage carefully before actually finalizing it. In terms of view, it's amazing, the beach is clean and silent. One will feel good on beaches here.

Can somebody please help me with their contact details. The no available on net is not working. I tried finding everywhere possible but no luck. Please share the mail id & no if anybody has it. Thanks

This is a genuine review of worst ever experience of mine. Location of this place is extremely good, but the property in itself is very bad. The rooms are very congested, shabby and stinks. Staff of the property are extremely rude and not supportive. In our experience, we had paid money for 4 nights in advance and on 1st night of the stay, after we ordered some food and drinks, hotel staff asked to clear the bill immediately. Never ever seen such practice anywhere else. Even on next day hotel PPL kept barging and asking for money, wherein they had more money from our side with them. When the issue really escalated manager of the property threatened us of calling police and throwing our stuff out of the room. They asked us to vacate the rooms with no refund. Food is also one of the worst in quality. They use palm oil for cooking. All in all, except for location there is nothing good about this place. Reconsider your choice before booking.