Guest User
March 6, 2022
I will not describe the Hotel, the truth is that it is VERY nice and with a very modern and cozy decoration. I was a year ago as a couple and the experience was very good, this year I wanted to return with my teenage son and we couldn't stay. The rooms have a maximum capacity of 2 adults, the Google reservation application, to which the Hotel website redirects you, lends itself to confusion since it presents the rooms as 2/4 people, without further ado without the typical check of "child", marks 3 people and swallows it....... If you are three and one is over 12 years old you will not be able to stay unless you hire and pay for another full room. Three days after traveling, it occurred to me to call, I always do... and I had the unpleasant surprise of having to change to another accommodation because we were three adults and according to the Hotel I had booked for 2 adults and a child... the only one The solution that was offered to me (none) was to hire another room and pay the full price, no extra bed, no compromise on the price....nothing, in the emails that I exchanged with the Hotel I was told that "I had made a mistake when making the reservation"...well, okay...I didn't claim anything, I just asked for a reasonable alternative....::( I have to say that thanks to this I got to know the Hotel de Llanos del Hospital, which has been a great experience and to which I will surely return.
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