Medplaya Hotel Riviera - Adults Recommended

The accommodation boasts a varied breakfast menu, friendly and helpful staff, comfortable and spacious rooms with sea views, and a prime location near the beach, marina, and amenities. Guests highly valued the cleanliness.

Only fair that I update my review that was entitled 'not up to the standard of tui blue'. As, I stated, this was the first evening and although the comments were accurate to my observations at that time,they were a hasty judgement. After complaining, the room was cleaned to an acceptable standard and the food has since improved, both in terms of choice and quality.

The bed is not that comfortable, pillows are ok, bed sheets a bit scratchy, not as soft as I would like. Biggest bug bear was that the lift to the promenade was broken. Broken from the day I arrived (other guests said it was broken for a few days at that stage) and wasnt fixed till 10 days later. My bad knees did nto like the 80 steps to get to the promenade. I secifically booked this hotel for its location and lift, as someone with mobility issues, so this was hugely disappointing. We had bad weather for majority of our visit and that does damper things but if the lift had worked I would have no complaint. I have lodged a complaint with TUI, surely nowadays a two week delay to get a part is not acceptable. Perhaps keep spares or pay for next day delivery. Patio furniture is old and tired. Room has a good kettle and hairdryer. Stingy on the coffee in the room. Apart from day 1, supply was never topped up. Water bottle never supplied, after day one, during our stay either. Nice bottle of win supplied to room on day one. We had room 303, nice view but constantly in the shade. Would have preferred a sunny patio as we paid extra for a sea view room. If you want a sunny balcony this is not the room to have. Staff were all friendly and approachable. Food was very good , a few odd dishes were strange, but there is so much choice, there is always something to eat. I do agree with someone elses review, the plates do have a feel of not being cleaned correctly. Would suggest adding salt to the dishwasher, but if they are being washed by hand, then someone is not washing them properly. I also had about four occassions when my glass at dinner had lipstick on it, and I had to ask for a new glass. So perhaps if the Manager is reading this review, please speak with the dishwashing team, action is required.