Medplaya Hotel Bali

The staff is friendly and professional, creating a welcoming atmosphere. The accommodation has fantastic swimming pools, modernized facilities, and a variety of breakfast options. Rooms and public areas are consistently clean.

This hotel has incredible potential, with some good positives, but unfortunately it is really let down by the alot of bad staff. We arrived at approx 10.30pm on our first night. The anticipation of entering this hotel that I booked, I was so excited when I saw reception looking so nice. I should say "we were greeted" at reception, but we weren't... we were met with a sharp and abrupt receptionist, who never welcomed us, just stuck her hand out and firmly requested our passports. I was taken aback by such an introduction to this hotel, no smile like I had greeted her with, no welcome, no eye contact, just ice cold. First impressions are so important, and she made me feel like we had done something wrong. We were provided with minimal information, only about meal times and WiFi, and that we could go to the snack bar if we wished before it closed. While she warmed up slightly throughout the conversation, the impression was already made. She is certainly not someone who should be front of house. This pattern of unprofessionalism carried through with alot more of the staff unfortunately, and really impacted on our holiday. Many of the bar staff looked jaded, generally unhappy in their job, and made you feel like it was a real inconvenience that you needed something from them. Respectfully, I don't care if you like your job or not, that's not my problem when I've worked hard all year and have chosen to invest in your hotel for my holidays. I shouldnt even have to think of that. A simple smile goes a long way, and a bit of professionalism to provide a friendly atmosphere for your customers. I must mention one bar man, a gentleman who was older than others I met, who was pleasant, helpful and clearly possessed experience in customer service. He directed to me to the snack bar to fill my own water bottle, instead of having to go to the bar each time (for them to fill one cup at a time for me and I had to pour it in myself). I was very grateful to not have to clearly inconvenience the other bar staff. The breakfast staff, I found very pleasant, and greeted with a warm smile and charisma when checking in for breakfast each morning. But none were so pleasant as the cleaning staff. Each and every one were so lovely! A warm smile in the corridor, a friendly hola, a great service. Now for the hotel...some good positives first. The decor is beautiful, the hotel is clean in all areas( unfortunately the green tiles at terrace bar are never going to look good although I did see them being mopped regularly- they need replacing), the rooms lovely with nice decor, a sliding mirror wardrobe, a safe and fridge. Beds are very comfortable, shower was good, hair dryer was fine, aircon very good, balcony was lovely. Cleaning services daily. We had no complaints there at all. The negatives.... the lifts. I never in my life had something to irritate me so much on holidays. We were on the 6th floor. We almost missed breakfast the first morning waiting on a lift that was

I and my brother have been a number of times to this hotel and have always been extremely impressed with the high standards you receive from your arrival and throughout your stay. The reception team are friendly and welcoming and are always enthusiastic to help and assist you to ensure your holiday is a memorable one. The Guest Service Manager Virginia who has a desk opposite the reception goes above and beyond to answer any questions you may have and is always happy to help with information about the surrounding area and transport. The bedrooms we have always found to be spotlessly clean and are visited and maintained daily by the house keeping staff as is the hotel in general. The reception, bar and restaurant areas have all been recently refurbished and updated to a very high standard and are extremely impressive and resemble more a four star hotel. We were half board as always and as usual the restaurant provided a huge selection of food to choose from both at breakfast and evening meal and I challenge anyone not to find something enjoyable to eat as we are always more than happy with the quality and choice of lovely dishes on offer. There are a choice of two main pools along with children's pools which as always we found to be kept perfectly clean throughout the day with life guards on duty throughout the day. The position of the hotel we find to be ideal as it is a few minutes from the beach and the same distance to the commercial center. Finally a few words regarding the staff. I saw a recent review claiming that some staff had been a little rude. All I can say in reply to this is that I have never stayed at a hotel where the staff have been so friendly, from the fabulous team on the reception desk, the Guest Service Manager Virginia, to the Hotel Manager we have always received a very warm welcome and smiles from the moment we arrive. We are looking forward to September as we will b returning once again to our favorite hotel which is like our second home. Well done to all the staff.