Guest User
February 2, 2025
An absolute nightmare stay! We booked via Airbnb through the host Belvilla, by a person called Daniela. It was so difficult to receive answers for our questions before arrival, the response was automated standard . Was not even possible to call, always receiving the message to call the hotel, even though she is the listed host on Airbnb. The most shocking was when she asked for extra payments which were not listed on the description. We complained to Airbnb but nevertheless the hotel blackmail us after the arrival by blocking the key to our accommodation. we had to pay additional more than 200 euros to have again access. Than we had problems with the heating, 2 times complained, both time they couldn't fix it. Imagine the comfort inside with negative temperatures outside and no heating. Maintenance was not a priority in the hotel By far away my worst holiday experience