Pooja Residency

Worst experience

No proper staff, ac was not working, beds and pillows not cleaned, no proper water supply in bathroom.

Booked here as the property was at walking distance to belgaum club and pics looked great. Had a bad first impression. I reached the place and found the lift wasn’t working and it looks like it never worked as there were two wheelers parked and the place was dusty. Carried my luggage two floors up. I reached the reception and there was no one. Waited for 20 mins and saw two people blaming this property and said the service is very bad. One of them asked me if there’s a choice go to an alternate hotel as there’s no hot water and no room service and the front desk person is very rude to talk to. The front desk person arrived after 30 mins and i requested for an early checkin and also asked him about what people expressed. He said i’ll give a temporary room to put the luggage and will record this time as checkin time and you need to checkout at the same time and i agreed and kept my luggage in a temporary room and left the place saying i’ll come back by 12 pm and move into my actual room. Got into the room, found that bathroom light wasn’t working, bed-sheets didn’t look fresh. Since i was out most of the day i didn’t bother too much. When i returned back to the room the guy at the front desk yelled at me saying why are you staying in this room, this is an expensive room and wouldn’t come at the cost you booked and i told him it was allocated to me by the lady at the reception and he called her up to confirm and when he found it was true, he started to yell at her. All in all, i wouldn’t recommend this place to anyone and avoid booking at this hotel. It was a horrible experience,