Hotels near Half Moon Lake, Belfast

I booked through *********** for one night as I was attending a football match. I picked this location as I was near the stadium and I had tried other parts of the City previously. I should have stuck with my previous hotel. The room was extremely hot even though it wasn’t in full sun. I was put in room 10 which is at the top of the building in what looks like a converted loft in the roof space. It was 2.30pm when I checked in. I had not been sent the previously notified email with the door entry code and room entry code. It is all done this way as it is supposed to be a self service booking in process. That failed. On arrival at the door having received no entry instruction I called the number on a sign outside. I got no reply. A man then arrived with his child asking was I booking in and he took me through the process. He directed me to room 10 which is on the fourth floor. No lift. At 3.30pm I reported my concerns about the stifling heat in the room to the staff though their whattsapp number. No response for a while and then they said they would send up housekeeping which was the same man who booked me in. I explained the heat was unbearable and concerned for how it would be at night. I also said that when I opened the window the traffic noise was unbearable. He said they were full and there was nothing he could do. Only suggested putting on a plug in fan. I reported back through whattsapp to say that I wasn’t happy and what else could be done. I had a broken telephone call via whattsapp with Niamh who was a bit sarcastic and unhelpful and didn’t offer any solution and basically said they are a city enter hotel so what did I expect. It was rush hour and traffic would die down (which it didn’t). I asked to escalate the complaint. I had a call from Christine Warren who was also unsympathetic, said it was unprecedented weather for Belfast but failed to recognise my concern and that it was cooler outside than in the room. She said all of their other rooms (75) in the city were booked but I could check out if I wanted and find another hotel. Difficult in the timeframe as it was now 5pm and I was off to the match. She also commented “what do you expect for the money you paid” (£85). I asked if she would offer a reduction but this was refused. I felt I had no alternative. When I returned to the room at 10.15pm having left the window open and the fan on, it was no different. I didn’t sleep all night. Aesthetically this location looks good but the lower rated scores here do tell a story of less than luxury and consistent poor staff and management attitude when you raise a concern. The rooms are tiny and definitely not luxury. Towels were thin, dust in the bedside locker and walls paper thin which was also reported. Breakfast was adequate but only cereals,coffee toast and some basic looking cheese and ham with a few stale croissants. A chain I will be avoiding in the future.

Stayed here in March, 2023, and could not fault anything whatsoever. The hotel is in a very central location, within easy walking distance of all the main tourist attractions. Rooms were large and well maintained and the breakfast buffet offered a wide choice. Whilst often the hot elements of hotel buffets are served warm/lukewarm at best, here the hot buffet was served very hot and the quality of the ingredients was excellent. Final word must be regarding the staff. All the staff we interacted with, from the booking team through to the front desk staff, were absolutely first class and they could not do enough to assist you, from our need to change the dates of our booking due to a cancelled flight, right through to arranging a taxi back to the airport for us. All the staff were a real credit to the company and give an excellent impression, from a customer service perspective.

Stayed at Hampton for 3 days and overall was a good experience. The hotel was nice and clean with friendly staff. Bed was comfortable. Good quality shampoo, conditioner, body and hand wash was available. The hotel is very conveniently located in which you could walk 2 minutes round the back to the Europa bus station. Everything and everywhere were very accessible with lots of restaurants and bars towards Queen’s University. Breakfast was reasonable in which you had a good amount of choice but unlike some hotels where there would be greater selection but for me it was sufficient. I did however witness some very unpleasant antics from some people staying at the hotel in which they seem to have no hygiene standards with the food. Overall it was a good experience at the hotel and Belfast was a fantastic city to visit. The city exceeded my expectations as it was very clean and friendly with a extremely chilled atmosphere.

Couldn't fault this hotel. Absolutely brilliant, great central location and 2 mins from the train. Staff where great, room was spotlessly clean. Perfect night away.

I just spent two nights at ETAP Belfast and I can’t say anything bad about it! Though the rooms are small, it’s fair for the price! What is the best in this hotel is the staff! Always cheerful and keen to help, really professional! Especially Nathan, the receptionist that was working when I arrived! So polite and always making small talk which is very good and makes us feel comfortable. He is the cherry on top of the cake, if there’s any chance make sure he knows about it! He made my 3 day holiday worth it. Thank you Nathan 😍

Great location. Room was clean and spacious enough Many historical buildings, pubs etc. Parking was really close and you get a discount. No ice available until the bar opens, which ******. Loved Belfast. I would stay again and get ice the night before.

I was in the hotel last month with my boyfriend. We had best time of our lifes. The location of hotel is really nice. View from our room was stunning, we could watch the beautiful Belfast at night! Also…… Observatory! We had the best drinks, served by such amazing people. They create perfect team, with such amazing atmosphere. We are going to come back every year, just to taste those drinks, and watch the amazing view. Observatory is the heart of this hotel! X

This room is not small in the UK hotel, and it has a small kitchen, new tableware and bath towels. We cooked a meal here. This hotel is very close to the long-distance bus station, and is within walking distance of the city hall, the Aifa Memorial Tower, The big fish, the pedestrian street, the railway station and other places. It is very convenient to travel. The ground floor of the hotel is a bar and restaurant, which is very lively. The decoration is warm and bright, and it is very popular among young people.

We stayed here for the weekend of our wedding anniversary and it was a lovely hotel. From the minute we set foot at reception, we found the staff to be efficient and friendly. The hotel has a nice bar area too and its about a 2 minute walk from all the attractions of the cathedral quarter. The standard room was great. It was Clean, modern and quiet. All the usual hotel things like tv, en-suite (which again was clean and the shower was great). Our room was at the back of the hotel and while not a fantastic view, it was nice to see the H&W cranes in the distance and despite a busy road outside and a railway line, the noise was minimal. Breakfast was nice although the only option for the eggs were scrambled, however im sure if I'd asked they'd have done me a poached or fried egg. Its a buffet style breakfast and if I have only one criticism, its that it wasnt topped up as well as it could be. The staples like bacon etc were topped up, but pastries and the continental selection were kind of sp**** and not topped up each morning we were there. That aside, there was plenty to eat and drink and a nice touch is the takeout cups. It meant I could take a coffee on my travels which is great and saves a few quid from the coffee shops etc. I look forward to returning to the Ramada again as it was a lovely experience. Thank you also for the voucher for a glass of wine free for my wife and I because it was our anniversary. That was a lovely touch.

Arrived in a taxi from the airport and Checked in around 3pm. The reception staff were very alert to guest arriving from the front door. Jennifer at reception checked me in very efficiently, advised me of the breakfast times and asked if I would like to book a slot. Shortly afterwards gave me an information sheet and I was off to my room. The Room I was in was the standard king with city view. The room was bigger than expected. It had everything you need. A king bed, a large tv, enough space to put my belongings, a spacious 3 piece toilet with amenities and floor to ceiling windows which had view as far as the hills beyond. We had dinner that night at the hotel restaurant called Novelli at city quays. A separate review is on their trip advisor page. That night we ended up in the bar after going out exploring. I decided to have some gin and asked what they recommended. One of the nice bartender advised the short cross gin which I never tried and is now becoming one of my favourites. Am sorry I never caught your name. But Paul who was also working that night rang it through the till should know who you are. Paul was great too, he was kept very busy that night. Everyone was great. Special mention to Mary who remembered what I drank when I asked for another. Morning came and so did breakfast. There was a large variety of hot and cold food. From sausages, bacon and eggs, to toast, cheese and ham. Also plenty of tea, coffee and juices to choose from. Next time I come back I will make sure I book an upgraded room with a view of the river. Overall a fantastic night that couldn’t be faulted. Well recommend.