Susesi Luxury Resort

The food is delicious, drinks are served in bottles and are of good quality. The pools are big and there are many of them but unfortunately there are not enough sun loungers, people leave their towels and go, you cannot find a place by the pool in the afternoon, the sea is very wavy, we could not go into the sea anyway, the sun loungers on the pier and the beach were blocked with towels, the glasses and plates were not completely clean.

Having golfed with golfing mates in Belek many times over the years, usually in May and having always been perfect, I was apprehensive going in June/July with my wife and two older sons. The Susesi was the family choice after short listing to three hotels and to be fair, it turned out very well in the end, nothing to worry over.! In May it’s all about the golf. Few holiday makers and reasonably quiet. End of June, early July we caught the start of the summer rush and the hotel soon filled up. Having said that, the hotel is large, like most of the hotels in Belek and there’s plenty of space for everyone. However, Thursday, I was informed, is their change over day and for about 24 hours the hotel is at full capacity, maybe even over capacity as finding a table for dinner, in a very large restaurant, became quite a task. The very large pool was overly busy that day and sun loungers were difficult to find. Then Friday, normal service was resumed! Susesi is a hotel I believe, that has looked to provide the perfect five star experience to its guests. Not ‘quite’ perfect and a few operational issues but it’s still obvious that this is a hotel and staff doing all they can to get it right. If we had one issue, it’s was with the offering of just one free a la carte with our seven night stay. There was no criticism of the food in the main buffet restaurant from the family and the choice was excellent and plentiful. However, as a family of four, we were up and down between courses and never felt like we were ‘eating together’. The one evening of our chosen Turkish restaurant was a welcome relaxed change from the bustle of the buffet restaurant. There was the choice to pay for other a la carte restaurants but we considered the cost too much on top of an already expensive holiday. The evening entertainment was actually very good and was very professional. Day time events were again well organised and a lot of effort was put into a very varied programme. There was something for everyone I believe. Pool events catered for all ages and we found ourselves enjoying things we might never have thought of doing.! Over all, a really great holiday had by all the family. We would recommend the Susesi although we may try another of Belek’s superb five star hotels next year. Watch this space.

Well what can I say... Second year in a row to Susesi and had a another wonderful family holiday. From the excellent service from Tatiana leading up to check in and staying in the fabulous lake suite this hotel didn't disappoint. The cleanliness throughout the hotel from the rooms to the pool area and restaurants were exceptional. The food and drink choice was excellent from buffet to a la carte always something nice to eat and drink. The service at the bars and restaurants were first class and special mention to Hasan in the restaurants with his kindness and attention to detail for us made it feel special. We recommend friends this year and they overlapped our stay and they also had the great treatment we had so it's clearly a level of satisfaction that the hotel and staff are always happy to provide. Would thoroughly recommend this hotel to anyone and would be happy to come back again in the future.

We stayed here recently for a week and customer service wasn’t the greatest.There are language barriers at times and quite often errors made. Nevertheless, Seda Ocak the manager of guest relations tried her ultimate hardest to accommodate our problems to the best of her ability. She definitely thrives at what she does. Also, on the last night Halil Subasi in the Italian restaurant was extremely friendly. He ran around for everybody in the restaurant by himself. He even tripped and ripped his shoe but still carried on. There were 4 people working there and only he was the one doing everything. Ersen Yakişkan who works monitoring the lobby bar in the evenings is amazing. He shows commitment in making sure all your drinks arrive as a manager of the staff. If you have a problem with timings he ensures all problems are dealt with immediately. Finally, every single member of the spar treatment is lovely. They are all extremely kind and considerate during your time with them. Outstanding service from them all people mentioned.

We visited this hotel in 2017 then went to a lot of different hotels in belek but decided to go back last minute. We were made very welcome, room was ok but no balcony but they changed for us which was great. We also had problems with the sun beds but Semia took us under her wing and went above and beyond to make our stay relaxing and enjoyable we thank you for that. Maybe sunbed problem could be sorted by leaving a piece of paper for staff to check at the beds with towels on then have a 2 hour or 3 hour check if not back the staff remove the towels and if people come back they deal with the staff not the people who are trying to enjoy their holidays. The food in the all the restaurants was superb but agree with main restaurant far too busy. Drinks were brand and staff were friendly at bars. The pools were only accessible through ladders which you were a bit frightened incase you slipped coming up from the water maybe put in wider steps or better access into pool for older people. We would go back to this hotel as Semia especially made our stay so relaxing hope you see you soon ⭐️

We had a great stay at Susessi Hotel! The overall experience was very good – the facilities were clean, the atmosphere relaxing, and the staff friendly. One thing to keep in mind: if you want to dine at the à la carte restaurants, it’s best to make your reservations as soon as you arrive, since availability can fill up quickly. A special thank you to Poyraz, who was incredibly helpful and kind throughout our stay. He made a real difference and was always there to assist us whenever we needed anything. His professionalism and friendliness stood out. Would definitely recommend this hotel and hope to visit again!