Hilton Hotels in Beirut

I stayed here for a week on business and I had a good experience. However, the premises need to be refreshed. As soon as I walked in, I was greeted by the best customer service in Lebanon. Every single individual was genuinely nice and helpful and it is a shame that there were so many things in my room that affected my experience because the staff alone make this hotel a real gem. My room was dark and smelled of smoke. I had a huge balcony so I tried to keep the windows open. There were cigarette burn marks on my bedside table and parts of the bathroom were broken. I could not figure out the A/C as the instructions were for a different type of control that seemed to have been there before. The views from the high floors are very nice, though, and although I did not like to be in the room because it felt like a dusty cave, I enjoyed taking the elevator to the restaurant at the top floor. I wish the rooms had all that natural light and polished look of the elevator and restaurant. The food was wonderful but most importantly, the gentleman that runs the service for breakfast is an absolute superstar. He is constantly walking around refilling water glasses, offering more coffee and bringing omelettes to customers. It was a join to greet him every morning. The ladies at reception are equally fantastic, ready to give you recommendations about the city and happy to answer any questions. Both my check in and check out were smooth. This hotel is made great by the people who work here who are extremely helpful and kind. I think their hard work and amazing customer service deserve better facilities. The building itself is impressive. It just needs some love.

We stayed at hilton during valentines, everything was amazing and smooth starting from the check in to valentines dinner to checking out! The dinner & service at gatsy house were literally one of the best dinners Me & my husband have ever had! A special thank you to Maria Sarrouf for contributing in our great stay & every single person at Hilton downtown. They always make their customers feel so special with the cute smiles on their faces and super friendly service. They honestly make you feeel like its home! Highly recommended. Much love Xxxx