Grand Millennium Beijing

The room view and the fitness center pool were both very satisfactory. It's also conveniently located for getting around.

The hotel boasts an excellent location, right in the heart of the CBD and adjacent to the subway, making travel incredibly convenient. As an established five-star hotel, the facilities are a bit dated, and there's a noticeable furniture smell in the room. A renovation would significantly boost its competitiveness.

The overall check-in experience was good. The front desk staff were warm and polite, and check-in and check-out were very efficient. They were also quick to respond to any issues. However, I didn't like the food delivery service. There were no robot deliveries, and the staff didn't deliver the food. This was extremely inconvenient for a guest staying on the 26th floor! I had to go down to the lobby entrance myself to pick up my order. This definitely deserves a negative review!

Before booking, I read the negative reviews, which were mostly complaints about the service. After staying, I felt like this hotel was one giant obedience test. Upon entering the room, I noticed a strong smell from the air conditioning ducts. I picked up the phone and dialed 'one touch.' The operator transferred me to the front desk, who said they would get back to me shortly. 'Shortly' meant I had to call again to get any kind of answer. After changing rooms, the next day my room card stopped working. That's when I understood why there was a phone in the hallway. After calling, they said an auntie would come to help open the door. Ten minutes later, the auntie finally arrived. After opening the door, she said a concierge would bring a new room card later. Well, it never arrived within two hours. Eventually, when I went to pick up my takeout, I had to go to the front desk myself to get a new one. The tissues in the room ran out. The auntie replaced them with new ones, but just left the new pack on top of the tissue box instead of putting them inside. I don't understand that. There was a short black hair in the bathtub... The mini-bar was completely empty on the first night, possibly due to the room change. At breakfast, I opened a Chinese steamed dim sum, and there was a black hair inside... Breakfast ended at 10:30 AM, and many guests came at 10:35 AM to get coffee, but it was all gone...

Last time I stayed here, the pool was under renovation, so I missed out. This time, I got to experience the gym and pool, and they're more professional than most regular gyms. The room is like a suite at the Four Seasons, offering incredible value for money.

The front desk staff's communication skills are consistently terrible and disrespectful. I've stayed here over three times, and despite different staff, the arrogance is always the same. This is clearly a training and management issue. When checking out and returning the key card, guests politely say "hello," but the front desk staff coldly responds with a blunt "Give it to me." The only positive experience with the staff was with the elevator attendant, who was warm and polite, reminding me that this is indeed a star-rated hotel.

This hotel offers pretty good value for money, with an excellent location and affordable prices. While the facilities are a bit old, they are well-maintained. However, the customer service and the female front desk staff were quite subpar. They were unwilling to offer room upgrades or late check-outs, which was disappointing. I hope they improve, as it would be a shame to waste such a great location and the efforts of most of the other staff members.