Sonesta Bee Cave Austin Hill Country

Rooms are clean and well put together ,the drinks at the bar are pretty good .

Booked a room with two queen beds directly, but upon arrival, we were told there were none available due to “water damage.” Instead, we were given a king room and told a rollaway would be brought up. It didn’t arrive until 11 p.m., and it felt like lying on bare springs. Our son ended up sleeping on the couch. To make things worse, our alarm was set for 6 a.m., presumably by a previous guest, and woke us up far too early. We couldn’t get back to sleep after that. When we spoke to the front desk the next morning, we were told the reason for the room issue was that the hotel had been overbooked. We insisted on being moved to the correct room type for the following night, as our son had barely slept. In their defense, they did comp us for one night, but only after we had to ask for it. The night staff who initially checked us in was rude and unhelpful, brushing us off by repeatedly saying how “busy” they were. Meanwhile, we watched a single housekeeping staff member struggle to deliver huge rollaway beds to multiple floors, while the front desk worker stood idly on the first floor, not assisting despite another staff member already covering the desk. The room itself was not very clean, dusty and poorly maintained. The entire hotel felt run-down. The rooftop bar furniture was especially disappointing: all the leather seating was peeling badly and looked dirty and tacky. It gives off the impression of a hotel that’s overpriced and poorly managed. It’s really unfortunate, because the location is excellent. If there were more hotel options in this area, I would have chosen differently. Sadly, I would not stay here again.

Everything was excellent. Loved the restaurant/bar upstairs, with an amazing view!

All very good

Nice location, not enough towels, and would be nice to have water and coffee in room.

Stay was good until Sunday morning the maintenance crew was doing work in room next door and started before dawn. Carpets need to be updated in rooms and halls