Embankment Hotel

Hotel is good in general, apart from the restaurant staff literally ignored guest trying to order food. Having to wait 20 mins and need to raise hand to get attention to order some food. The manager was very apologetic, but you only need one bad staff to destroy the reputation of the hotel. The manager taken the bill off, however I insist paying for the food. At the end, i paid part of the bill and accept the manager good will gesture.

Very nice room and friendly staff! Highly recommended!

Stayed for 3 nights. Probably the best location in Bedford, but we were really disappointed on our arrival, after a long day of travelling, to find that our room had not been cleaned. The carpet hadn't been vacuumed, the bedside tables and overhead lamps were covered in dust, the water glasses were dirty. I could go on. We immediately brought the issues to the attention of a member of staff who did offer to get the room cleaned immediately. We declined and asked them to clean the room properly the following day, which they did. The lack of response of management to follow up with us or even offer an apology left us feeling unvalued as customers. We had intended to eat there at least once for breakfast and dinner during our stay but, given the apathy, we chose to spend our money elsewhere. I wouldn't choose to return anytime soon. Lovely location, poor cleanliness and customer service.

We do like the hotel but the food could be better. I had Coq au Vin.which bore no relation to the classic dish. The sauce, I use the term lightly, was like bistro gravy. No body to it, not a trace of Vin, just a bit like a soupy stew. We raised it with Bethany at the time who dealt with us very well. Also the process of getting a drink at the bar was tortuous as people had to order food there as well. Either take orders at the table or put more than two staff on at the bar. On the good side the venue and the river was enchanting. Bethany was brilliant. Get a good chef and all will be well.

Lovely clean room overlooking river, good menu although some items unavailable but was backed up by a specials board. Staff very friendly and helpful. Took dinner,bed,breakfast package, for anniversary stay,at time of booking thought a bit pricey but both agreed that you could see a lot of money had been spent on the hotel and the service offered to be a fair deal . Seemed popular with local people. Enjoyable visit keep up the good work.

Stayed at the Embankment Hotel with a couple of friends during a trip to PalmerSport. The Embankment Hotel was perfect. Bar and food was great with an outside patio by the river. Rooms were absolutely fine. Staff were terrific. Katie in particular was a star. I will undoubtedly be doing PalmerSport again, and I'll almost certainly be using the Embankment Hotel for my accommodation.