Twinwoods Adventure

Booked a vertigo jump for my daughter’s birthday on line . Turned up on the date and time and was told we are not doing any jumps this month. The booking system has a clinch and should not have allowed the booking.We was not contacted ,only found out when we travelled to the site . Was offered surfing but you don’t need a wetsuit when your doing a outdoor jump so that would not have worked. A tearful daughter who was very excited and it was her birthday.

We booked a surfing party for my daughter and 17 of her friends for her 8th birthday. The party also included pre-ordered hot food and unlimited squash. When we arrived, we felt as though we weren’t expected or welcome. The party area was not ready for us. The surfing instructor was fantastic. She made the birthday girl feel special (unlike literally every other member of staff) and made the nervous surfers feel reassured. Other than that, the experience was dire. They were clearly short staffed (a sign of the times, I appreciate, but the staff that were available, were, for the most part sullen, sarcastic, uncaring and clearly very fed up). The food was late being served (to the point where parents were turning up to collect their kids while the food was being dished out. I realised after paying the final balance that the girls hadn’t been served their pudding. I wrote a long email to the manager, expressing my overall dissatisfaction. I eventually got a call from her, three days later which I couldn’t answer. I tried calling her back and leaving messages for nearly two further days before she finally got back to me. She offered me a paltry refund for the lack of dessert, which did not take in to account the poor service or late food. Eventually we agreed on a refund which took a further two days to come back to me. Overall, I paid a lot of money for a party which, other than the main activity, was a total damp squib, and the aftercare I received, following my complaint was atrocious. I feel like they just wanted my money, and then couldn’t care less about me or my repeat custom / recommendations to my friends and family. Final thoughts; Do the activities, keep the instructors in a job, but don’t expect anything from the rest of the staff. Go somewhere else for your food and drink!