Holiday Inn & Suites Beckley

We recently stayed here for 5 nights last week while visiting New Gorge NP. Which by the way is very convenient as New Gorge NP is very spread out and logistically this location worked out great with bouncing between the different parts of the park. With that said, this place on the surface looks great however once we entered our 1 bedroom suite it didn't take long for us to start noticing things. And I am not talking about taking a white glove and running it across the dresser or being super knit picky it was basic stuff. Like for instance there was old candy on the floor in plain sight by the master bedroom, old food left in the refrigerator that didn't belong to us, and the door entering the room had a noticeable 1 inch or more gap in it at the bottom. And it was a good thing my children remembered to bring their flip flops to wear in the shower because we are still to this day not sure what the black stain covering the entire bathtub floor was? It also didn't help that walking through the hallways on the 4th floor and passing housekeeping and hearing them complain and obviously disliking their job which explains why our room was not that clean. There is no continental breakfast which is not a huge deal but the breakfast they did offer is not worth the $12/person price tag. Not when it is the same breakfast every single day! My kids actually got tired of french toast and bacon and kept asking when they would start serving pancakes or something different. Staff at the front desk and restaurant were all nice and welcoming and that's the reason for the 3 stars. Again for the location this place is great and the Tamarack Plaza is less than a mile from here with a Starbucks which was great. If we ever come back to the area we will probably not stay here and will try a Marriott or Hilton property next time.

I needed a suite as the three of us each needed our own bed. The sofa bed was for my 10 yr old granddaughter & she couldn’t sleep in it as it was so uncomfortable. We closed it back up after taking the sheet off of it so we could cover the couch. There was no extra linens in the room for use. I guess I could have asked for more but by that time she’s was too tired to wait. The TV was not high definition which is really just a first world problem, but when you’ve stayed at other hotels that have it, you expect it. I’m guessing this particular Holiday Inn is in need of an update.

Room was very clean, updated and spacious. There was nice shampoo conditioner, shower gel to use, and hand soap. The breakfast buffet was very affordable with a lot of options. We will stay again if we are in the area. The staff were very friendly and accommodating.

Good location just off the turnpike.

Lacking cleanliness.

The lobby and restaurant area were clean but the room, not so much. There was a pile of dirty towels and washclothes in the closet and the bathtub